Customer ReviewsforDELLA Automotive, Inc

Looking to purchase a used vehicle. No bank would accept the loan except one bank. When I called Della Honda to find out the status of the loan, I was told the previous statement, and then the young man I spoke to told me that I did not make enough money. I am a property owner with three other family members. In which case, the mortgage is split. The one bank offered an interest rate 17.86% for a monthly payment of about $ 750 something for a vehicle, fees, taxes $34,789. If I did not make enough income (over $85,000) due to my mortgage, then why would one bank even offer me to pay at a rate of 17.86% for monthly payment of $750 something. Their argument does not make sense. If the income was not enough, then no offer should have been make by any bank at all. I believe this experience is racially charge, and full of discrimination. Although the Senior Financial Representative presented himself in a polite disposition, the financial practices were not. As an African American women who is over 55 years of age, I can detect unfair practices that businesses utilize to exploit people, especially people of color. I do not recommend African Americans to go to this business.

Please contact Anthony at ###-###-####.

Good Afternoon, Banks determine the credit worthiness of applicants. Dealerships do not. The fact that the applicant's mortgage is "split" does not ensure a favorable approval or rate if there is not a signed lease in place and a proven payment history from the family members. An applicant's credit approval/rate is based on proven and contractual income. The fact that only one bank would approve the application supports the offered rate. We want all our customers to have the lowest interest rates possible. But first, they need to qualify for the best rates. We are in the business of assisting all customers regardless of gender, race or religion. Further comment is not necessary. Ernie G****** DELLA North Platform Manager ###-###-####

I went with Della because that is where my family typically would go for their vehicles. This was a mistake. I was confident that I could get financing and consented to their staff running my credit once. I made it clear that I do. My credit was good until after the transaction I see SEVEN INQUIRIES on my ******** credit report all from that same day. I called to speak with Ryan W****** to see if this was a mistake. He tells me "oh we use a company called ***** **** that checks many lenders but only runs your credit once." Clearly this is false because my credit report shows 7 inquiries from that same day. I called ******** to tell this story and they deflect saying that I have to call company that ran my credit to have these extra inquiries removed. I even called to speak with the owner Christopher Della Bella who shrugged off my complaint saying the inquiries fall off in 2 years anyway. If that wasn't enough, Mr Della Bella emailed me a link to the ******** website regarding the duration of inquiries. These companies and their owners don't care about the customer and they think you're a sucker. Nothing has been resolved and they don't care. **DELLA WILL DAMAGE YOUR CREDIT** I also had the same experience as a complaint below from Stephen regarding an item labeled aftermarket. I also asked what it was for, the salesman said it was for appearance protection, and undercoating. I also wanted the $1,294 removed for this service. Yet they insisted it can't be removed/waived. This experience of buying a brand new vehicle left me feeling disgusted and used. I will never buy from them again and discourage everyone from going their again. **AVOID DELLA AUTOMOTIVE**

I'd like to try to work on this for you ******. Call me at ###-###-####. Ask to speak with Anthony.

I’ll start off with the good part first. My salesman, Matt C***** was terrific. He was knowledgeable, honest and a pleasure to work with through my entire experience. If every other dealer besides Della goes out of business and you’re required to buy a vehicle here Matt is the guy to ask for. Now for the fun part… I ordered a truck back in October of 2021. As we all know nothing is quick these days so it finally came in at the end of May 2022. All was well throughout the ordering and waiting process. I was quoted $31k for my trade in February with the understanding that the value would likely go down some due to putting more miles on my vehicle. Understandable. Fast forward to a few weeks ago when my new truck arrives. At this time, 4 months after my $31k quote I am offered $21k for my trade in. That is $10k less! Nothing different with my truck besides the expected extra miles. This was the work of the General Sales Manager Micheal T****. He obviously knew I wasn’t leaving my without my new truck and figured it was a great opportunity to low ball me. When I told him I would be selling my truck elsewhere he attempted to sell my new truck that I ordered 8 MONTHS AGO to someone with “a better trade in”. Then proceeded to demand I tell him who was buying my vehicle for fair market value. To top it all off they charged me $400 to swap my new wheels before I picked up the vehicle. For reference, Walmart charges $25/tire for this work. The exciting experience of buying a brand new vehicle turned out to be stressful and unpleasant due to Micheal T****. DO NOT BUY FROM DELLA. DO NOT DEAL WITH MICHEAL T****.

*EDIT*- The Project Manager at Della, Allen, was nice enough to call me personally and try to resolve this issue. He asked if I would take the review down from everywhere I posted it and in return he would like to offer me some free service work on my vehicle. I’m not really sure what kind of service work my brand new 2022 ****** will need in the near future but I assured him that doing what I could to save people from getting taken advantage of at their dealership was more important to me than $200 in oil changes. This phone call did nothing but reiterate the exact reason I felt compelled to write a review in the first place.

I just want to let people out there know that when you're buying a vehicle from Della Mitsubishi make sure you do your homework and check everything on that vehicle I got a vehicle about a month ago pre-qualified SUV it was a 2009 ********* I want to let everybody know that I've had problems with my tires on the vehicle and I have brought it to their attention four times I've been through the Lemon Law I have been through the main corporate office and all I get is that I would have to buy the tires my car has now been shaking in the front for months now and all they've done is a front alignment that didn't work they said I had a choppy Tire they put that in the back they told me that all the tires are balanced when the tires was put on wrong but they won't do what they should do is buy me the right tires for that vehicle I mean I have a broken belt in one of my tires and when I went to Mitsubishi to tell him again for the 4th time that I still had problems I told me it was my problem that I have to buy the tires I want to let everybody out there know I would stay clearly away from this company this dealership is not going to help you all they're all about is how much money they can make it's not about the customer anymore and like I told him if I'm ever in an accident if something happens to me at least I know I have documents showing that I was telling them I had a problem with one of my tires and then when I do try to get it fixed I'm just told to live with it this dealership is not all about the customers are about the money

Dear BBB, We have spent quite a bit of money and time addressing Ms. *******.s concerns. Her tires were 80% when she took delivery and we then provided a free rotation and alignment when she said she felt vibrations. Addidtionally, we provided her a warranty and free oil changes for her inconvenience. We regret she is still unhappy after all our efforts to remedy her concerns. Thank you for alerting us. Ernie G****** DELLA North Platform Manager ###-###-####