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    Customer ReviewsforAccess Unlimited

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    27 Customer Reviews

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    • Review from anthony l

      5 stars

      09/22/2024

      We found it necessary to use another lift to move my wife about the house but really wanted the ability to go outdoors safely for her and the caregivers. An outdoor elevator or a ramp was not feasible. I hoped we could also attend mass, see Doctors, and visit sites she might recall. The Multi-lift answered our need. As a prior engineer I was especially pleased with the user-friendly design of the Lift and the team of Ken, Frank, Tricia, and all at AU . They are always available, responsive, say what they will do and do it. We have replaced the other lift with the Easy Base and are planning overnite trips with it. We feel fortunate to have Accessory Unlimited as a member of our care team.
    • Review from Nick Y

      5 stars

      09/03/2024

      We purchased a multi-lift from Access Unlimited to help get me into our shower. The folks at AU were very supportive throughout the process and the unit works great and looks custom made for our bathroom. Great product, great company!
    • Review from Faisal A

      5 stars

      08/08/2024

      The multi-lift from Access Unlimited has been a huge help. I have a son with a neurodegenerative condition and getting him into my lifted ****** with 37" tires was not possible without this lift. Tom and Tricia from Access Unlimited were helpful pre, during, and post sales. The system is easy to use and has unlocked new mobility possibilities for my son. Lastly, I will mention that I recently had a new need (getting my son into a roof top tent). I let Tom know of this and he jumped right in to think of ways to solve this problem and offered a viable solution. We are really grateful to Tom and the entire Access Unlimited crew!
    • Review from Karen R

      5 stars

      08/07/2024

      I contacted Access Unlimited in 2020 because we needed a way that get my husband into our vehicles, the shower and our camper. The multi-lift was a true answer to prayer for us. It enabled him to do all those things and we were able to continue traveling where otherwise he would have been house bound. The equipment is state of the art and amazing. We did have a couple small issues and the folks at Access Unlimited stepped up to the plate and went over an above to stand behind and fix the issues. It is truly an amazing company that works so hard for their customers.
    • Review from April G

      5 stars

      08/06/2024

      My husband was diagnosed with ALS and my family and I were in need of a way to transport my husband from his wheelchair to our vehicle more easily. I was googling products one night and came across Access Unlimited website. After reaching out, I got a call in less then 30 mins and they we so informative about the product. They worked with us over the next few weeks and even were able to ship it sooner than planned so that my husband could attend my son's graduation. I tell everyone about this company and how it was a true blessing that I stumbled upon them.
    • Review from Norine A

      5 stars

      07/29/2024

      Right from the get-go, this company has been awesome!! I am always very reluctant to send my name and contact information over the Internet but I took a chance, and I am so glad I did. Staci contacted me within 15 mins. She was very informative and answered all my many questions. Many phone conversations followed. Not once, has Access Unlimited being pushy for sales. They truly wanted to provide the best equipment and advice in order that my husband and I could make the best informed decisions. My husband had a massive stroke 10 months ago, with left-side paralysis. This equipment is extremely well-made and my husband feels safe using the lifts. Frank is so helpful and calm. Talking me and my family through the steps on how the equipment functions. Unfortunately, I am not mechanically inclined and I did put a pin in the wrong spot on the lift. This resulted in a big malfunction. This company was so gracious and caring when I confessed as to what I had done. They replaced the part under warranty! This equipment has allowed me to lift my husband into the car/truck, on the toilet and tub. Next year, we are going to purchase the RV lift. I want my husband's life to be as full as can be and this company truly delivers that ability to do so. At the moment, I am also looking at purchasing the Ease-base lift. Don't let a disability limit your ability to move and enjoy life. I look forward to being able to take my husband to places that I did not think possible, since his stroke. This company has provided that ability. Thank you so much!!

      Access Unlimited Response

      08/02/2024

      ******, we thank you so much for your kind words but, right back at you, you were a pleasure to work with every step of the way. You mention trust at several levels and we thank you for recognizing that we make every effort to ensure that we are advising our customers with their best interests in mind and not influenced by any commercial or sales factors. But it's also important when working to accomplish complex goals to have a customer who is ABLE to trust a company that is worthy of their trust. That's hard for a lot of people and understandably so! Our team is absolutely delighted to be a part of getting you and your husband back to being mobile both inside and outside the home. It's exciting to know that we will be hearing from you about using your system to be able to access a new RV next year, that sounds like a whole lot of fun for both of you! We thank you for taking the time to reflect on your experience of doing business with Staci in our sales team, Frank in our training team and our staff in general. And we consider you and your husband to be a great addition to OUR team!
    • Review from Robert M

      5 stars

      06/28/2024

      As a grandparent to a grandson with disabilties I can speak to the difficulties in moving him from a wheelchair into a vehicle. When our Grandson was smaller, we could lift and move him into a special seat, but as he grew older with gaining weight and height, the strain to transport him was huge. We discovered Access Unlimited in 2018 and could see the advantages of the multi lift for us. Being able to use our regular vehicle with no modifications was so important and allowed for us to be so much more involved with him. The assistance from the Access staff to help us use the lift correctly was exceptional. We continue to use this lift, and can honestly say it proves itself more and more to us everytime we use it. I find many people so amazed by this lift. Several times when we are transporting him, people will ask what the device is, where did we get it...and how does it work. We are very willing to share with them our positive answers to their questions. It is a lift saver for my wife and I to have the freedom to pick up our grandson and enjoy time with him. A special thanks to Access Unlimited for the commitment to assist both the people with disabilities and those who provide care for them.

      Access Unlimited Response

      07/01/2024

      Thank you so much for your kind words and for your reflections on the life and challenges of a caregiver. Bless your hearts for taking such good care of your grandson! Over the last 37 years of providing solutions for people with disabilities, Access Unlimited has maintained a laser focus on providing true choice and affordable options for people with disabilities and their caregivers when it comes to mobility at home and in the community. Knowing that for the last six years our product has made your lives easier and given your family more freedom gives us a wonderful boost and motivation to keep doing what we do! Thank you for being part of our family, and may you have many more years of freedom with your Access Unlimited lift!
    • Review from Lisa L

      5 stars

      06/09/2024

      We are so grateful for Access Unlimited, their capable staff and all the work they do! My husband ***** has Multiple Sclerosis. His M.S. has worsened so much in the past two years that he cannot walk or stand at all. I was still trying to transfer him into the car and it was becoming unsafe. I dropped him once and I hurt my back trying to get him in the car. Originally I was looking at possibly purchasing a wheelchair accessible vehicle to transport him. The more I looked, the more discouraged I got. The new ones are so expensive that we could not afford one and the used ones were typically older with high miles and still quite expensive. A friend of mine had heard of Access Unlimited and accomodations they can make to help people with mobility impairments live an active life. When I called I really had no idea what I needed besides help getting ***** safely into and out of our car. From the very first time I called their office I had a feeling that they were going to change our lives. The woman on the other end of the phone was Staci and she was very friendly and knowledgeable. She asked me many questions about *****'s mobility to help decide what would be the best fit for us. We decided upon a lift device that picked ***** up from his wheelchair and guided him safely into the car. This is accomplished by putting the sling which comes with the lift, around and under his back and legs. Then you attach the hooks from the sling onto the lift and push the power button. I was given training on how to use this device by the people that work for the company. The lift is powered by a rechargeable battery which also comes with the lift. I feel like we can go anywhere and do anything together now. Thank you so much Access Unlimited!
    • Review from Kim R

      5 stars

      05/18/2024

      My husband recovered from a stoke that left him partially paralyzed - his left side. We had no idea how we would transport him to dr visits, etc. My son saw a multi lift for sale on marketplace. First time we had heard of something like this. We checked into the company, sent an email to request info and that same day received a call from Tom. It sounded like something which would help us tremendously. It did! I would highly recommend this company and their products. As mentioned by others, the customer support is the best I have ever experienced. Training is required before you are to use the lift, they provide the hands on training. They want you to feel comfortable using the lift with your loved one. I have the multi lift for my car. Easy to use, sturdy but not too heavy and no drilling into your vehicle. Thank you Access Unlimited for one less worry during this time of transition!
    • Review from BONNIE M

      5 stars

      05/10/2024

      My husband has FL Dementia and it has progressed so that he can no longer stand. Getting him in and out of the car was impossible. I can not afford a handicap accessible van so the multi lift has been a lifesaver. The service and training has been exceptional. A wire broke on the lift and a new part was shipped to me the same day. The team checks in on me to make sure that all is going working well. I also have the wall bracket and use it to get him in and out of bed, really saves shoving a lift over the carpet. Great company and GREAT product. I am happy that I found them! I have been able to continue to go to work and get my husband to day care each morning. I would be lost without it.

      Access Unlimited Response

      05/14/2024

      ******, we so appreciate your taking the time to share your experience of doing business with Access Unlimited with other customers! As you know, we are a small family company, and our team is laser-focused on delivering real results for the customers who give us their trust and invest in our products. We believe that when a customer makes a purchase, they are not really buying a product; what they are really buying is the outcome they believe the product will give them. Your review does a great job of identifying what is extraordinary about our team: They do not stop until the customer has solved the problem they came to us for. It is our policy that the training department cannot close a customer file until the customer has told us that the problem is solved! We believe that when values are aligned, success is all but guaranteed! We are very excited to hear that the purchase of our technology allowed you to go back to work and to improve your husband's quality of life and safety. THAT'S what it's all about! May you both have many years of enjoyment and freedom with your new lift.

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