Business ProfileforIvy Lea Construction, Inc.

In late July/early August 2022 Ivy Lea removed an existing deck, replaced patio pillars and installed a stained stamped patio; Total contract: $19,080. A week later we notified them we were unhappy with the workmanship. In many areas there was no relief depth in the pattern, there were sharp ridges sticking up from between where the stamp pads had been placed, there were areas of crumbling concrete, and they had spilled the dark border stain, which left a large dark spot. Over several weeks and many phones and 2 site visits, Ivy Lea denied any wrongdoing or problems with their workmanship – stating their stamping was up to industry standards and the dark stain would dissipate. We requested that they replace the patio; they refused to do so. We finally got them to agree to a refund of 22% to address the large dark stain. They refused to address the lack of relief or other issues. In May 2023, we notified Ivy Lea that the stain had now flaked and peeled, and that the sealant was absent in many areas. Additionally, we noted that several of the areas of concrete were already showing crumbling and pitting, and there are a few holes from stones that popped out. They informed this was normal and to be expected with the harsh winter we had. Ivy Lea suggested we use Xylen in an attempt redistribute the stain and sealer. However, refused to address the issues in any other fashion; maintain this was normal wear and tear. We then had a concrete sealing expert out to look at the patio. He stated that the lack relief was poor workmanship and far below industry standards. He also noted that the flaking of the stain was because the color was brushed on the surface instead of the concrete being colored, and the lack of sealant in areas could not be remedied and was not normal; it would continue to erode each year. Additionally, he advised NOT to use Xylen as it was used to remove stain and sealant.