Customer ReviewsforKirkwood Heating Oil, Inc.

I don't want to give this company any stars actually. I WAS happy with this company for many years, but in the last few I have had multiple unfavorable phone calls to them. My most recent issue is, I had them do a yearly inspection of my furnace, it was found to have cracks in the propane lines and I had to replace it. Their quote for a new furnace, parts needed and labor was $7650. I found this extremely high and did a search on prices for furnaces online and the most expensive was $3000. The only one I saw that was $5000, had central air included. So I'm wondering if that is what I got charged for even though I only got the furnace. I asked the worker how his quote was so high and he basically told me that was not the cost of them (?) Stupidly, I agreed to it because cold weather was coming and I needed heat. I have tried to get them to send me a detailed bill stating the cost of 1) the furnace, 2) the part needed, and 3) their labor cost but all I ever receive is an invoice with the total amount paid. Something's fishy to me.

This company doesn't even deserve 1 star. Ran out of oil due to the fact my Guage broke and I didn't know it. Ordered on a Tuesday when it was 3 degrees out. When I ordered I was told its going to be a couple days and that I can out diesel or kerosene in it to run. It has now been a week and still no oil when I can I always get its out on a truck today I have a 4yr old and I have ran 32 gallons of diesel just waiting for them to show up whenever that is!!