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Find a Location

Auto Specialist has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAuto Specialist

    Auto Repair

    Current Alerts For This Business

    Licensing:
    On 03/31/2020 BBB confirmed that Auto Specialist had not obtained a necessary license from NYS Department of Motor Vehicles. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.nydmv.state.ny.us/facLookup/default.html

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers the following services for cars, trucks, and RVs: 

    • Auto repair and service
    • Auto air conditioning
    • Customizing
    • Diagnostic service
    • Electric service
    • NYS auto inspections
    • Oil changes
    • Brakes
    • Engine repair
    • Muffler and exhaust system repair
    • Snowplow installation and repair
    • Tires
    • Transmissions

    Business Details

    Location of This Business
    166 Virginia Street, Waterloo, NY 13165
    BBB File Opened:
    5/18/2006
    Years in Business:
    22
    Business Started:
    1/1/2002
    Business Started Locally:
    1/1/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Robbie E. Harding, Co-Owner
    • Ms. Sherrie Harding, Co-Owner
    Contact Information

    Principal

    • Mr. Robbie E. Harding, Co-Owner
    • Ms. Sherrie Harding, Co-Owner

    Customer Contact

    • Mr. Robbie E. Harding, Co-Owner
    Additional Contact Information

    Fax Numbers

    • (315) 539-4829
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had a muffler replaced on my mobility van and was quoted $321.00 so following week in July 2023 they replaced my muffler took 3 days. Isotope pay and it’s $455 not $321 they said it was more difficult to put in and needed a lot of welding. So I bring it home 3 weeks later I pull out of my driveway and the muffler hits. They put the muffler in the middle not in the back and in the mobility van that’s the lowest point because aesthetically it looked better. Mind you it’s 3-4 inches off the ground. I take it to the garage and they said they would make it right. I go to pick up the van and get a bill for $121. Now $21 is for the NYS inspection but they charged me for another muffler. The first manager was fired for screwing up and doing drugs so I was dealing with Andy. He took $50 off the bill. But I don’t think I should’ve paid for another muffler when they screwed up, but according to the boss it was 2 months past 30 days which it wasn’t I called 3 weeks after and no one called back. I went the following week and talked to them. So the owner would not take responsibility for their screw up. So last week Oct 10 I took a drive to Rochester on the way we smell something burning. The muffler burned and melted my bumper. A bracket to hold the muffler wasn’t put on or on properly and came lose somehow and the muffler melter not only the muffler but also a sensor for the air bags. So I’m lucky they didn’t deploy as I was driving. Or that my van didn’t catch on fire. I called the garage and brought the van down and manager says they need to make this right but I know what the owner is going to say. I do not drive this van very much at all and I told them that and to have all these problems and charge me all that money for there mistakes is wrong. They need to make this right, it’s not my fault they hired incompetent mechanics. Telling me asthetically it looked better who says that.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Curt J

    1 star

    07/13/2023

    13 hours ago NEW I Brought all 4 of my vehicles here to Robbie for 30+ years. However Robbie doesn’t own it anymore. Anyway I had a new clutch installed in my vehicle a few months ago. It didn’t feel right and I was told it would be fine. I returned a couple of months later as I was stranded in a parking lot in Geneva unable to shift my vehicle as the fluid in the clutch leaked out. I was able to slowly get it to the garage and another repair was done to replace the slave cylinder (part of the clutch). $2000 worth of repairs and a month later I brought it in a for a NYS inspection. I reported to them at this time that it sounded funny (louder than usual) and it needed to be checked out. I was informed that a heat shield was removed and that was the noise I was hearing. The vehicle was fine and passed the inspection. Less than a week later my clutch exploded through my floorboard while I was driving it, projecting metal parts all over the driver’s floor. It ripped out my gas petal assembly and sent me to the ER with cuts everywhere. I tried to talk to the mechanic later to see what could be done. He denied any responsibility and refused to give me any owner information so I could contact him about any warranty or insurance on the parts installed or work done. The owner only visits the shop sporadically that I have seen. Other garages that gave me estimates on the damage caused to my vehicle stated it was a good possibility that the clutch was not bolted tightly when it was installed leading it to explode as it did. This incident caused $12,000 damage to my vehicle not covered by car insurance as it was a mechanical failure. If the owner would like to discuss this issue with me feel free to call me. I have left messages and heard nothing as yet. Until it is resolved everyone should be aware of the work done on my vehicle could have easily killed me or others! I will update this if the issue gets resolved.

    Local BBB

    BBB of Upstate New York

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