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Find a Location

Nemer Chrysler Jeep Dodge Ram of Queensbury has 1 locations, listed below.

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    Business ProfileforNemer Chrysler Jeep Dodge Ram of Queensbury

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers New & Used Automobile Sales, Automobile Service & Repair, Parts, And Collision Work.

    Business Details

    Location of This Business
    728 Quaker Rd, Queensbury, NY 12804-3960
    BBB File Opened:
    2/8/1996
    Years in Business:
    35
    Business Started:
    1/1/1989
    Business Started Locally:
    1/1/1989
    Business Incorporated:
    1/1/1987
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Nemer Transportation Corporation
    • Nemer Motor Group
    Business Management
    • Charles Albrecht, Complaint Handler
    Contact Information

    Principal

    • Charles Albrecht, Complaint Handler

    Customer Contact

    • Charles Albrecht, Complaint Handler
    Additional Contact Information

    Fax Numbers

    • (518) 793-1466
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kris V.

    1 star

    10/17/2023

    Service Department. I took my 2006 ***** *** **** in for a recall and to have them read a code my local garage could not access. On the way there, the truck blew a brake line. It cost me $641.79 and took over four weeks to get just the estimate. In the estimate, they stated no parts were available and they would have to fabricate the new brake line by bending and soldering an older copper brake line. I rejected their estimate and had it towed to a local garage who put all new OEM brakes lines in for a fraction of Nemer's quoted price. Several days after my truck was removed from their lot, the service department called and told me their technician left a toll in my truck and said they would give me the rest of MY parts if I would return his tool!

    Nemer Chrysler Jeep Dodge Ram of Queensbury Response

    10/26/2023

    The customer arrived om 8/30/2023 without an appointment. He was informed that wear booked for 3 to 4 weeks out. the customer still wanted to leave the vehicle. With some luck we were able to make room for the vehicle by 9/14/2023. The customer received a video of the issues with the vehicle along with multiple text explaining the cost of each repair. He also requested part numbers that were also supplied. It would be impossible for any to replace the brake lines with OEM parts that have been discontinued. Please see attached stating that the part was discontinued 12-11-2015. The customer was quoted $149 to diagnose the brake lines and approved. The customer then requested and approved an additional 3 hours ($449.85) to diagnose ignition/No start concern. All approved via text message. Yes we would like the technicians tool return as it is not the customers. Thank You.

    Customer Response

    10/30/2023

    I drove my truck into the shop with a leaking brake line on 8/30/2023 at about 10:00am. At 3:34 pm I received a text from the technician stating he prepared a video. On 9/5/2023 I received another text from the same technician asking for just two more hours. Sometime in between then and 10/14/2023 i get a call from the technician stating he can't get the parts and will find an old scrap one for the ignition and make a new brake line by soldering and bending a used one to make fit. On 9/14/2023 I receive another text with a few short quotes (no explanation of actual work or parts to be used). I decline the ignition work and ask for a better detailed brake quote. That takes until 9/22/2023. I decline all work and find another repair shop to tow it out of there and do the proper repair work. I have everything digitally documented to prove this.

    Customer Response

    11/05/2023

    I have since found out they took out several fuses in their diagnostics and never replaced them. One of those being the fuse for my brake lights which almost cost a major accident. They also removed the screws from the front wheel shroud which caused it to suddenly fly off while I was driving on the highway. Last (that I found out so far), they never reinstalled the under engine mudguard splash shield and just left it under my tonneau cover.

    Local BBB

    BBB of Upstate New York

    BBB Reports On

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