BBB Business Review

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BBB Accredited Business since

Lia Auto Group

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Phone: (518) 489-2111 View Additional Phone Numbers 1258 Central Ave, Albany, NY 12205 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business is a dealership offering; new/pre-owned vehicles, autobody repair/painting, mechanical repair/service, parts and NYS inspections.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lia Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lia Auto Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 96 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

96 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 2
Delivery Issues 5
Guarantee/Warranty Issues 7
Problems with Product/Service 55
Total Closed Complaints 96

Customer Reviews Summary Read customer reviews

1 Customer Review on Lia Auto Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 02, 2001 Business started: 03/01/1977 in NY Business incorporated 09/23/2003 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS DMV - Division of Vehicle Safety
PO Box 2700-ESP, Albany NY 12220
Phone Number: (518) 474-8943


Type of Entity


Business Management
Mr. William Lia, President Mr. Michael Lia, President Mr. Vincent Lia, President Ms. Maggie Wells, Customer Service
Contact Information
Principal: Mike Castren, Controller
Principal: Mr. William Lia, President
Business Category


Alternate Business Names
Auto World Hyundai Central Nissan Colonie Toyota Eastern Honda Village Infiniti of Albany, Inc Lia Chrysler Jeep Dodge Ram Lia Group, Inc. Lia Honda Lia Honda Albany Lia Honda Brewster Lia Honda Buffalo Lia Honda Enfield Lia Honda Northhampton Lia Hyundai Albany Lia Hyundai Enfield Lia Hyundai Hartford Lia Infiniti Lia Nissan Albany Lia Nissan Enfield Lia Nissan of Colonie Lia Nissan of Saratoga Lia Toyota Northhampton Lia Toyota Wilbraham Lia Toyota-Colonie Lia Volkswagon Enfield
Industry Tips
Auto Line Auto mechanics and shops -- selecting Auto Repairs Buying a New Car Buying a Used Car Car Deposits Collision Repair Leasing An Automobile Lemon Law - New Car Lemon Law - Used Cars

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.