Business ProfileforSt. John Health System

In December 2023 I had an appointment for my annual ******** wellness exam. Someone from the office called and said the person that was to see me would not be there and wanted to reschedule me for January 3rd ****. I told them that would not work as I would then have to pay a ******** deductible all over again, and December would not cause me to pay because I had fulfilled my deductible for 2023. The person wanting me to reschedule assured me that because this was my annual ******** Wellness visit, I would not be charged because it was free. I agreed based on that information. February 8 ****, I received a bill from St. *************** in the amount due of $89.99 part of my deductible. I reached out to their billing department and was told that the clinic must have coded it wrong and to contact them. I contacted them and was told that, yes, they did the ******** wellness check plus tacked on a standard office at the same time. In truth I spent more time waiting in the exam room then I did speaking with the Doctor, nothing more than, How are you doing, you look good. My complaint is that I would not have a deductible to pay if I was told the truth because I would have never agreed to the change and canceled. Trying to resolve this I was basically told to bad pay the bill. They need to fix their error or lie and either drop the charge or reimburse me if I am forced to pay. What happened to ethical behavior in this country?