BBB Business Review

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BBB Accredited Business since

Marc Miller Buick GMC, Inc.

Phone: (918) 663-4700 4700 South Memorial Drive, Tulsa, OK 74145 http://www.millerpontiac.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Marc Miller Buick GMC, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Marc Miller Buick GMC, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Marc Miller Buick GMC, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1971 Business started: 01/01/1969 Business started locally: 01/01/1969 Business incorporated 01/01/1969 in OK
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Used Motor Vehicle Commission
2401 NW 23rd St Ste 57, Oklahoma City OK 73107
http://www.umvpc.state.ok.us
Phone Number: (405) 521-3600

Motor Vehicles Commission
4334 NW Expressway Suite 183, Oklahoma City OK 73116
http://www.ok.gov/omvc
Phone Number: (405) 607-8227
email@omvc.ok.gov

Type of Entity

Corporation

Business Management
Ms. Kathy Chambers, Controller Mr. Gregg Walton, Assistant Service Manager
Contact Information
Principal: Ms. Kathy Chambers, Controller
Business Category

Auto Dealers - New Cars

Alternate Business Names
Ernie Miller Pontiac
Products & Services

The company states that it offers New and Used Retail Vehicles, Service, Parts and Body Shop.

Industry Tips
Contracts/Auto Repair Service

Customer Review Rating plus BBB Rating Summary

Marc Miller Buick GMC, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.