Business ProfileforAppliance Solutions

I went to appliance solutions to purchase an electric dryer to match the washer I had previously purchased from this company. The sales woman, Ms. Victoria stated they did not have the dryer in stock, but did have an updated version available. I told Ms. Victoria that I wanted the one that goes with it. She replied that if I purchased the dryer that it would be a few weeks out, but not later than January 22, 2022. I agreed. I asked her to put $1,000 of the cost on my capital one credit card, and I payed $320.00 in cash. On January 22nd I didn't receive a call about delivery. It was Saturday, so I waited until Monday and called. The salesperson I talked to said it wasn't in. I told her that I had been waiting a little over a month and wanted to cancel it. She replied she would cancel it but would I like to continue with the transaction if I was offered a better dryer, worth $200 more. I was hesitant, but decided to not cause a hassle. She stated they could have the dryer delivered and installed by Friday. The delivery guy arrived on time but discovered that the dryer was not the right one. The dryer sent was a gas and I needed an electric. When I called to get some assistance, several people gave me different information. The lady that I had spoken with that promised the updated version for the wait, wasn't around. I had to talk to the delivery guy. I explained him everything that had taken place, and that I was coming to get my money back. I was told I would be charged 20% of the total. In the contact it states, Customers will be charged 20% for special order items if returned. This was not a special order, this was a continuation of a contract that was breeched when the dryer did not come on time. The sales woman deceived me by telling me she would give me an updated version for the wait. The dryer that they brought was actually the dryer that I ordered on December 22, 2021. They only gave me $1075.00 back and I wasn't aware of that until a few days later.