At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 12100, Tucson, AZ 85732-2100
- BBB File Opened:
- 11/14/1999
- Years in Business:
- 94
- Business Started:
- 11/29/1929
- Business Incorporated:
- 11/29/1929
- Accredited Since:
- 8/30/2024
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 24826 for this business, issued by National Credit Union Administration
These agencies may include:
National Credit Union Administration
1775 Duke St
Alexandria VA 22314
- Type of Entity:
- Corporation
- Business Management
- Mr. Ray Lancaster, President
- Contact Information
Principal
- Mr. Ray Lancaster, President
Customer Contact
- Mr. Ray Lancaster, President
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Thomas M
07/12/2024
Pyramid Federal Credit Union Response
08/08/2024
Dear ****************,
I hope this message finds you well. I recently came across your review on the Better Business Bureau website regarding your experience with Pyramid Federal Credit Union. I want to express my sincere apologies for any frustration or dissatisfaction you may have experienced.
At Pyramid Federal Credit Union, we pride ourselves on maintaining the highest standards of service and integrity. It is disheartening to hear that you feel we fell short of these standards during your interactions with us. Your feedback is invaluable, and we take all concerns seriously, particularly those involving trust and the handling of personal data.
To address your concerns, I would like to invite you to share more details about your experience. This will help us understand the specific issues you encountered and allow us to take appropriate corrective actions. Your input can make a significant difference in helping us improve our services and ensure that such issues do not occur in the future.
Please feel free to contact me directly at your earliest convenience. You can reach me at ********************************* and I assure you that your concerns will be addressed with the utmost priority and confidentiality.
Thank you for bringing this matter to our attention. We are committed to resolving this issue to your satisfaction and regaining your trust in Pyramid Federal Credit Union.
Sincerely,
*************************, CEO
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