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Find a Location

ESP-Dove Security & Fire, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforESP-Dove Security & Fire, Inc.

    Burglar Alarm Systems
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 3/20/2020

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Dove Security offers a wide variety of protection solutions and they offer state-of-the-art security services.

    Products & Services

    Sale and Installation of Security Systems, Dish, Direct, & Internet Systems, & cameras.
    We also service and install Low Voltage Systems

    Business Details

    Location of This Business
    5405 S Highway 92 Ste C, Sierra Vista, AZ 85650-9505
    BBB File Opened:
    1/12/2006
    Years in Business:
    18
    Business Started:
    1/12/2006
    Business Started Locally:
    1/12/2006
    Business Incorporated:
    10/2/2001
    Accredited Since:
    3/20/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 288450 for this business, issued by Arizona Registrar of Contractors. The expiration date of this license is 12/31/2025.

    These agencies may include:

    Arizona Registrar of Contractors

    400 W Congress St STE 212

    Tucson AZ 85701

    (520) 628-6345

    https://www.azroc.gov

    Type of Entity:
    Corporation
    Alternate Business Name
    • Dove Security, Inc.
    Business Management
    • Mr. Daniel M. Crimmins, President/CEO
    • Ms. Bridgitte Crimmins, President
    Contact Information

    Principal

    • Mr. Daniel M. Crimmins, President/CEO

    Customer Contact

    • Mr. Daniel M. Crimmins, President/CEO
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Roldan A

    1 star

    05/04/2024

    *******************, who owns Dove Security, has shown some poor business practices. Living in ********, AZ off the grid using Starlink Internet can be tough. This company promised to do a job in our area but didn't finish it and charged us right away to avoid fixing their mistakes. They even argued against their own initial offer. I found out that *** isn't an IT technician as he claimed when he gave us the estimate for the "HikVision NVR Security System" he sold us. Instead, his technician installed the wrong equipment without setting up the Wi-Fi properly. The technician brought a Netgear modem that only works with wired broadband or dial-up, which means you can't connect to it on your phone when you're away. Plus, there's no main portal if there's no phone service. The original agreement was that the system should work everywhere on your computer and phone.I asked them to come back and finish the job correctly, but they never did. I'm planning to file a complaint with the business registrar board about this issue since we've already paid significant amount $5,500 plus for their services.In short, if you're thinking of hiring them, make sure you have phone service because otherwise, their system won't work with your phone or computer.Just a heads up!

    ESP-Dove Security & Fire, Inc. Response

    05/09/2024

    ***************** called my Office to set up an appointment to look at having Cameras installed at His Home.

    His Builder had previously prewired his Home for a Camera System. After speaking with ****************** and assessing His needs, I told Him that because of the location and lack of Internet Speed, Broadband and Wi-Fi, He should consider a Wireless System, such as those available  from Ring or Blink. ****************** was very adamant that He wanted a Hard Wired NVR Camera System and he would take care of putting the System on line. I told him I would be happy to recommend several IT/Computer Companies, if he needed them.

    I submitted a Bid the next Day 2/6/2024. I gave him the information about Hikvision and their App (Hik-Connect). Seven Weeks later , 3/26/2024, he called Our Company with the go-ahead to Order the Cameras. The Quote was re-send Customer signed off on the Order $4200 plus tax. Customer later requested Special Camera Mounts at an additional cost of $250.00

    Their System ran great. They signed off ,that the System worked great as requested and and Paid us. We reinstructed them  on 4/15/2024 after which they signed and initialized the Owners Checklist, stating they understood the instructions, System, and that it was working as it should. Our Technician also helped ******************, installing the Hik-Connect App. on Her I-Phone. Because of the Size of the Home , we recommended a Wi-Fi Extender. After ****************** (begrudgingly) installed an Extender, his Wife's  Phone  worked fine and last checked on 5/6/2024 was still doing great.

    We are not able to upload Documents with Signatures, due to BBB upload Policies.

    Please contact Us, if you would like to see the six Client Signatures and Initials stating that was all was in working order.

    Just a heads up!

     

     

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