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Consumer Complaints

BBB Accredited Business since 01/30/2001

Infiniti of Tucson

Phone: (520) 690-1500Fax: (520) 888-6982

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
05/26/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
Dishonest sales practices concerning the promised and/or implied equipment on the vehicle at the time of purchase.
At the time of purchase, the sales associate **** ***** had made numerous commitments about safety equipment on the vehicle.

Commitment #1
The broken windshield has been repaired. The day after I purchased the vehicle I had the windshield inspected by Safelite auto glass. The results were the windshield crack was unable to be repaired and would need to be replaced. The cracked windshield is an OEM product and I expect it to be replaced with OEM parts.

Commitment #2
**** ***** said the brakes were new and replaced with only OEM products from Mercedes Benz. I found this out to be false after inspecting the brakes. There rear brakes are new "aftermarket" non- OEM substandard brakes. The front brakes are old with less then 50% wear left.

Commitment #3
**** stated all there cars are put out road safe and with a through safety check. The 2nd day after purchase, I had Discount tire company inspect the tires. The results of the tire inspection was the tread on the tires had > 3/32 tread left. 3/32 is an extremely dangerous tire to be driving on and is considered unsafe by any standards.

Desired Settlement
My decision to purchase the vehicle at the agreed upon purchase price developed around the idea that all the items listed were safe/repaired, or installed.

1) Replace the windshield with new OEM parts.
2) Replace the breaks with new OEM parts.
3) Issue reimbursement for new tires already purchased.
4) Safety inspection by Mercedes Benz dealership with no affiliation to Watson inc.

Business Response
We had been in contact with Mr. ****** prior to receiving his complaint. We had already replaced his windshield and reimbursed Mr. ****** for his tires. We are unsure about the misunderstanding with respect to his brakes, but since receiving his complaint we have agreed to have a Mercedes Benz dealer inspect the vehicle to insure that it is safe. We are confident that we can resolve any concerns that Mr ****** may have with his vehicle given the opportunity.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.