BBB Business Review

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BBB Accredited Business since 05/30/2003

Olde Towne Remodeling & Restoration

Phone: (800) 589-7850Fax: (419) 626-9611View Additional Phone Numbers9501 US 250 N, Suite 1, MilanOH 44846-9377View Additional Web Addresses

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Description

Olde Towne Remodeling & Restoration (formerly Olde Towne Windows) is your family-owned, local source for high quality windows, doors, vinyl siding, and much more. We have expanded our offerings to include professional renovation and restoration work.

BBB Accreditation

A BBB Accredited Business since 05/30/2003

BBB has determined that Olde Towne Remodeling & Restoration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Olde Towne Remodeling & Restoration's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Olde Towne Remodeling & Restoration

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 11/09/1988Business started: 01/01/1986New Owner Date: 01/01/1987
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: December 1986, OH

Contact Information
Principal: Mr. Charles Hemker (President)
Number of Employees

15

Business Category

Windows - Installation & Service, Screen Enclosures, Windows - Egress, Windows - Vinyl, Windows - Wood, Windows, Windows & Doors - Installation & Service, Storm Windows & Doors, Screens - Door & Window, Doors - Cellar/Basement/Bilco, Doors - Rolling, Doors - Industrial, Doors - Vinyl, Doors - French, Doors - Installation, Doors - Patio, Doors, Siding Contractors, Patio, Porch & Deck Enclosures, Deck Builder, Patio Builder, Patio & Deck Builders, Doors - Repair

Products & Services

We are a full-service general contractor offering windows, both new and replacement, vinyl siding, doors, patio enclosures, roofs, exterior remodeling & renovation, and kitchen and bath remodeling.


Customer Review Rating plus BBB Rating Summary

Olde Towne Remodeling & Restoration has received 3.7 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.