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Find a Location

Black & White Transportation has 1 locations, listed below.

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    Business ProfileforBlack & White Transportation

    Transportation
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.13/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/22/1997

    Years in Business: 95

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Black & White Transportation provides non emergency medical transportation (NEMT), non medical transportation (NMT) as well as cash and credit on-demand transportation throughout northwestern Ohio.

    Business Details

    Location of This Business
    4665 W Bancroft St, Toledo, OH 43615-3945
    BBB File Opened:
    8/12/1974
    Years in Business:
    95
    Business Started:
    1/1/1929
    Business Incorporated:
    1/26/1963
    Accredited Since:
    1/22/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    76
    Business Management
    • Ms. Judith M. Potter, President
    • Ms. Jenn Schacht, Director of Community Relations
    Contact Information

    Principal

    • Ms. Judith M. Potter, President

    Customer Contact

    • Ms. Judith M. Potter, President
    • Mr. Scott Potter, Vice President
    • Ms. Jenn Schacht, Director of Community Relations
    Additional Contact Information

    Fax Numbers

    • (419) 536-5125
      Primary Fax

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/25/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I'm just curious as to why I was charged a fixed rate for a ride when no where on your website does it state there are fixed rates for rides, the information I found on your website mentions a metered rate where its charged by mile and time my ride was 9.8 miles and took 11 minutes with the drop gate of 2.00 and the per mile fee of 23 cents every 10th of a mile I calculated my fare at about 4.25 and if you add in wait time for a total of about 5 mins altogether for additional 2 dollars that would bring my total to approximately 6.25 give our take since I'm not exactly sure on how long the cab was waiting at stop lights even though there shouldnt have been no waiting because I asked him to take the expressway because it was quicker and he flat out told me no. So I was charged 36.42 and some change for a ride that should have been about 7 dollars or so, so I would really like an explanation for this you can email me back at ******************** or you can call me at ********** and leave a message I eagerly await a response.
    Read More

    Customer Reviews

    9 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nerua R

    1 star

    03/13/2024

    This Driver picked me up from dental/cleaning appt. Just the other day! Monday 3/11/2024 and the cab was literally falling apart full of fumes, was smoking in the front coming up through the floor, but he had some type of black compartment shelf using it as an arm rest? The empty holes are where the smoke was coming out! He freaked when I asked him, " what is that smoke" he had all the windows up tight it was nice that day!? had to ask him to let windows down he was a very antsy foreigner, I think Liberia or somewhere very strong accent he hurried me out once I got home, because I told him to never disrespect me again! He was like GO! GO! JUST GO! That cab is not ready for the road leaking fumes and to prove my point he had some type of car part he was looking at it brand new plastic and small narrow box. Point being clearly that was the part or one of many? that need to be put in or changed out! I could barely swallow in that cab had me coughing from a different driver that took me to the dentist office due to the fact they this other driver was wearing a very expensive smell good cologne; however, it was very very very strong he apologized and showed off the bottle very extravagant! Only seen one other time in my life point being again! Is that my throat was irritated from drop off to the pickup! Excluding the Dentist... {The disrespect is crazy! Drivers think women are stupid WRONG! They yell, some drive cars with heavy fumes, dirty nasty bacteria probably everywhere. Since I am paying my money (because this could be about cash trips too!) It would be good to get a clean fume free RUDE FREE TRIP!! Now to be fair I've been picked up by the best of the best sedan cars luxury cars and SUV/COUPE from Black & White! In addition, I won't compromise on my health fumes filth nor rude drivers in which I prefer a stress-free ride, which I have...in the past! Not this day :( please pull him off the streets, and the taxicab too! Until it is safe and fixed!

    Local BBB

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