Business ProfileforMr. Rooter Plumbing

I had sewage backup in my shower, bathtub, and toilets. I called Mr. Rooter out and they ran a camera through my lines, (both inside and out) They ran a snake through and also tried to descale the lines. Nothing seemed to work. They could not find a cleanout so they said they needed to put one in, $2,700 I agreed. Once they got the cleanout in, they ran the camera again and said that something was blocking the pipe under my patio. It looked like a rock. They had to dig more and cut the connection between the cast iron pipe and the clay tile. They put a new fitting on and reconnected the pipe and said that this would fix the problem, now I'm at $6,000 however, now the pitch of the pipe was going the wrong way (of what they just fixed) Told me they couldn't guarantee that it wouldn't keep happening. I could, however run a new sewer line from my house to the street for another $6,000 and this would fix the problem as well as have all new plumbing. I agreed. They completed the job in one day, I paid them in full, and 3 days later sewage backup again. I was furious. How could I pay $12,000 and have the same exact problem I had before. They did not fix the problem. They came out, opened the lines and said that it may last 1 week, 1 month... they weren't sure. WHAT? They said that I now have another problem I have a belly in my cast iron pipe down in the crawl. This piping needs to be replaced as well. Why did they not tell me this before? Now they want more money to replace that piping. When I talked to the supervisor I asked why didn't you tell me that I had more than one problem, if that is even really true, which I doubt. If I were told, then I could have decided which problem to fix first instead of them deciding to do the sewer line for $12,000. The sewer line did not take care of the problem. I ended up paying them another $1,700 to replace the main cast iron pipe in my crawl, which took care of the problem. I feel so taken advantage of.