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Find a Location

Bella Blue Pools, LLC has 1 locations, listed below.

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    Business ProfileforBella Blue Pools, LLC

    Pool Contractors

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5401 Monroe St, Toledo, OH 43623-2817
    BBB File Opened:
    4/6/2004
    Years in Business:
    23
    Business Started:
    3/1/2001
    Business Incorporated:
    3/17/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    6
    Contact Information

    Principal

    • Mr. Thomas J. Okapal, Owner

    Customer Contact

    • Mr. Thomas J. Okapal, Owner
    • Mrs. Donna Okapal, Co-Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Date of contract was signed on October 17, 2022 to have Bella Blue Pools install a pool at our house along with some other things that were negotiated in the contract. We have tried to email and call and get no response. When *** and crew came out to open the pool on May 17, 2023, he got very nasty about the pool chairs and said we won't get them but yet he agreed to provide as part of the contract. We email asking about updates on the chairs and get no response on anything. Bella Blue also still owes us a pool cover as well. As part of the contract we wanted two pool chairs that *** agreed to and put in the contract and has not delivered on his end. We have even offered him a cash out option for him to just pay us a check and we would go and buy them ourselves. You will see on line 34 of the contract that we put the pool chairs in the contract. Also provided pics of when we were talking to *** back in October of 2022 that they had to be part of the deal. We just want resolution in what is in the contract, either deliver the chairs or give us the cash option to go buy ourselves. We should not have to wait for over a year to have the chairs delived at the end of the pool season. We had no issues delivering our payment schedule to them when they requested funds. THank you
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jennifer H

    5 stars

    10/27/2023

    We had our pool installed in Fall of 2022 and it turned out AMAZING! From start to finish completed in a timely manner! Opened in spring of 2023 and had our last swim on October 4th 2023. This was the BEST purchase I have ever made! Our family and friends enjoyed our pool for over 5 months! *** and all his employees were great to work with they always explained everything they were doing!

    Local BBB

    BBB Serving Northwest/West Central Ohio and Southeast Michigan

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