Business ProfileforBarrow's Jewelers & Horologists

I needed to have my wedding ring resized. I researched jewelers online. Barrow's Jewelers received many recommendations, reviews and positive comments, so I decided to take my ring to them for service. 3/27/2023 I took my wedding ring to Barrow's Jewelers. **** at Barrow's assisted me. She wrote up an invoice for over $484 to have a mounting fixed and the ring resized from a 5 3/4 to 7 1/2 with a finalize date of 4/14/2023 on the top of the invoice. **** assured me several times that the ring would be finished before that date and that they would call me. On 4/13/2023, My husband called to check on the status of the ring. He was told it was not finished yet but it would be by Friday 4/14/2023 and they would call. Friday 4/14/2023 No call. Monday 4/17/2023, I call to check on my ring. I spoke with ****. She advised me that the ring was still not finished. She stated it still needed to be polished and that their polisher had been sick for 4 days, which has set them back. She assured me that the ring would be finished by the next day 4/18/2023 by 3pm for me to come pick it up. Tuesday 4/18/2023 at 3 pm I arrived to pick up my ring. First, the two men working could not find my ring. Once they located it in a back area, I tried it on and found that it had not been resized. Barrow's Jewelers had it over 3 weeks and it was still not finished. I expressed my frustration by raising my voice sternly and pointing to the top of the receipt at the date I was guaranteed it would be finished by. I mentioned I had read so many good reviews but I was not impressed. The two men became unfairly and unprofessionally ill mannered towards me. The one pounded on the counter, flailed his arms about and yelled at me from across the room while helping another customer, that he would not tolerate any disrespect in his store. I was treated so rudely by these two men. I am the paying customer. I have been inconvenienced and have had to take it to another jeweler to get it resized.