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Find a Location

Grogan's Towne Chrysler Dodge Ram has 1 locations, listed below.

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    Business ProfileforGrogan's Towne Chrysler Dodge Ram

    New Car Dealers
    BBB accredited business

    Additional business information

    Additional Info:
    As of March 1, 2008 Grogan's Towne Chrysler Plymouth, Inc. acquired Vin Devers Inc. of 5570 Monroe Street in Sylvania.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/1972

    Years in Business: 62

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    6100 Telegraph Rd, Toledo, OH 43612-4575
    BBB File Opened:
    11/14/1969
    Years in Business:
    62
    Business Started:
    1/1/1962
    Date of New Ownership:
    1/1/2023
    Business Incorporated:
    10/17/2008
    Accredited Since:
    10/1/1972
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    101
    Alternate Business Name
    • Grogan's Towne Chrysler Jeep Dodge Ram
    Business Management
    • Mr. Marc Guenther, President
    Contact Information

    Principal

    • Mr. Marc Guenther, President

    Customer Contact

    • Mr. Brian Christman, General Sales Manager
    • Mr. Marc Guenther, President
    Additional Contact Information

    Fax Numbers

    • (419) 476-4877
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a pre owned certified truck from them. I didn’t even drive it a month before the engine light came on and if starts to run funny. I took it to the service department since it was under warranty. It took almost a month for them to figure out what the issue was another month waiting for parts and here we are almost five months later waiting for them to fix it and get it back to me. Mean while the cars waiting to be serviced have changed multiple times. Should it be first in first out? Also I bought this truck to have a little side business doing lawns over the summer. So not only have I been paying for a truck that I can’t use for months I’m also loosing money from the lawns I had already arranged to mow.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michelle an Douglas B

    1 star

    06/20/2023

    I leased a 2023 Jeep Compass on May 8th. From the second day I purchased the vehicle I have had problem. Three times now when you apply the brake rapidly, it will suddenly stop instantly without you doing it, or it has skipped across the road to a stop. I bought it with seven miles on it. The dealership tells me they can’t find a problem. They have had it three weeks total now, out of the six week I have had it. I asked them to just give me another vehicle. They say they can’t. Because they can’t duplicate the problem when they drive it. But I have to take it there every time because the service transmission light, the check engine light and the anti lock brake light come on. They wont go off until they put it on a diagnostic machine. Which still can’t detect the problem. Customer care says it doesn’t apply to the lemon law. Because they don’t know what the problem is. So I am driving a rental and paying for a new car that doesn’t run have the time. And is sitting at the dealership . I hope reaching out will bring some outcome to this problem. All I want is for them to switch it with another car.

    Local BBB

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