Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Ace Cab of Saint Charles has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAce Cab of Saint Charles

    Taxi

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1779 scherer pkwy, Saint charles, MO 63301
    BBB File Opened:
    7/16/2010
    Years in Business:
    17
    Business Started:
    1/1/2007
    Business Started Locally:
    1/1/2007
    Alternate Business Name
    • Ace Transportation of St Charles LLC
    Business Management
    • Mr. Alexander Taran, President
    • Mark Finnegan, Owner
    Contact Information

    Principal

    • Mr. Alexander Taran, President
    • Mark Finnegan, Owner

    Customer Contact

    • Mr. Alexander Taran, President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/27/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    On the 18th of April I went to a business for a headliner on my mini van.  They called me and said that my headliner was done and I would need to give them 365 dollars. I called Ace Cab company to come and get me from the address of *** ****** ***** ** ****** ** *****. I had 365 dollars in my purse for the event I was attending and plus 13 dollars for the cab fare tip. The taxi came and I asked him if he would wait until I was sure I wanted to stay. He said he would wait for me and I paid him his tip of 13 dollars. I gave the driver the fare tip but later realized  I had mistakenly handed him an extra 100 dollars I had that fell out of my purse when I went to tip him.  The event I went to helped to lay all of my money out on the table to confirm that I was 100 dollars short, and I was.  So I had to write them a check for the remaining 100 dollars. I called the cab company and explained that the driver has my 100 dollars which was mixed in with the tip I was going to give him. I made it clear when I called the company and told them I gave the driver 13 dollars for a tip but I gave him an extra 100 dollars by mistake.. The cab company immediately told me that I must have lost it which is not true.  They didn't bother to investigate or even attempt to help me resolve the issue.  I am a widow and I am on a fixed income. It is extremely sad this company has benefited off the misfortune of others.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Maria H

    1 star

    07/03/2022

    This cab service is a total joke. Can't talk to anyone when you order. Have to wait for an operator, which has taken up to 15 minutes for me. Used them a lot for awhile, then had one cabbie call me when he was off work to tell me that i gave him my number & told him to call me! Another driver offered me beer! Had a cooler full of it and is driving a cab? Found out that it took them a year to fire this driver, in lieu of many complaints against him, which I know about. And yet another driver said some EXTREMELY rude remarks to me. Of a sexual nature. So done with Ace Cab.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.