Business ProfileforKasten Masonry Sales Inc
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 468, Jackson, MO 63755-0468
- BBB File Opened:
- 8/19/2005
- Years in Business:
- 60
- Business Started:
- 1/1/1964
- Business Started Locally:
- 1/1/1964
- Business Incorporated:
- 6/5/1964
- Type of Entity:
- Corporation
- Alternate Business Name
- Carbondale Brick & Block
- Business Management
- Mr. Lawrence Kasten, President
- Quent Kasten, Manager
- Mr. Dan Gulley, Manager
- Contact Information
Principal
- Quent Kasten, Manager
- Additional Contact Information
Phone Numbers
- (800) 392-2187Other Phone
- (573) 204-2255Other Phone
- (800) 392-2187
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sandy M
05/25/2023
Kasten Masonry Sales Inc Response
05/30/2023
Wednesday, May 24, 2023
Mr. ******** visited Kasten with a problem regarding the readout of his salt system. Mr. ********* provided Mr. ******** with the Carvin Tech Support number to assist in diagnosing the problem.
Thursday, May 25, 2023
Mr. ********* received an email from Mr. ******** stating that he had diagnosed that Mr. ********'s salt cell was not functioning and needed to be replaced.
Mr. ********* sent a follow-up email asking if it was covered by warranty or at the customer's expense. Mr. ******** said it would be covered at 100% the first year and 50% the second year.
Upon further research, the ********'s purchased the salt system on 07/02/2021. Therefore, the item would be covered 50% by the warranty, while the ********'s would be responsible for the remaining 50%.
Please note that we understand and have compassion for the ********'s position, as we take this matter very seriously. However, as outlined above, Kasten has done everything within its power and within the product warranty guidelines to address the consumer's issue fairly and appropriately.
We hope that this information helps, and we appreciate you allowing us the opportunity to respond and provide transparency to the situation.
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