Business ProfileforApartment Exchange, Inc

I did not have a great experience with this leasing agency. The property was glued together very well and fell apart as soon as I moved in.The bathroom vanity leaked continuously and had to be repaired twice. The shower was not providing hot water and had to be repaired multiple times. The tub also feels like its about to fall through the floor. There were quite a few plugs in the wall that would sink into the wall when I tried to use them. The racks in my closets were weak and had to be repaired. Once I was able to get furniture into the unit, the floors were noticeably uneven. I was told by my landlord that a fresh paint would be provided, the closets would be fixed and small holes would be patched. Clearly nothing was done. While cleaning my apartment I noticed I had swept up a lot of what looked like sand on the floor, but I was unable to make out what the substance was. I did bring the issue up to the maintenance who was in my apartment fixing my sink again and he stated he didn't know where the substance on the floor could have came from. He had no knowledge of how it could have possibly gotten there. This made me feel uneasy as I had been experiencing issue after issue because I didn't know if the substance would be harmful to myself and my family so I cleaned up as best as I could. My neighbor/landlord has tones of junk in the basement of the property that was supposed to be removed but was not. Washer and Dryer is supposed to be provided but i am unable to get to it because the landlord is a hoarder. I am also annoyed by ladybugs and fireflies, there is a mouse in my home and when I brought this to my landlords attention, she stated that I should put up mice traps or get a cat. At this point I was furious and could no longer handle my living arrangements so I decided to break my lease. I had only been in the unit for exactly ONE WEEK! My landlord has ripped me off and is expecting more money in order for me to leave. MY EXPERIENCE WAS TERRIBLE!!!!

*******************, we are sorry that you feel your apartment is not up to your expectations. Apartment Exchange is a landlord limited agent whose duties and obligations are to the landlord. Which was expressly indicated by the ******** broker disclosure form, and the addendum to your lease.That being said, the apartment passed ******** City inspection requirements and any issues you have had have been addressed in a timely manner. The landlord has responded in good faith. When you signed your lease, you entered into a legally binding contract. Because you are not happy there, the landlord is allowing you to break your lease and move with a small penalty when they could have enforced the legally binding penalty of 2.5 months rent. Both Apartment Exchange and the landlord wish you nothing but the best in the future.