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Consumer Complaints

BBB Accredited Business since 09/24/2012

Don's Asphalt Paving & Maintenance

Phone: (618) 345-1648

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
11/05/2013Problems with Product / Service | Read Complaint Details
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Complaint
Don's started a resealing job on my driveway on 6/20/13 and I have been attempting since July to get the job finished. I have contacted them by phone four times and by letter once. The response was always "one day next week" or "Friday". I have since hired another contractor to finish the job and I would like to have a portion of my money returned to me. I paid in full on June 20 with the understanding that the job would be finished. I am not a new customer; Don's originally asphalted my driveway in 2004 and has done the resealing and maintenance until now. Needless to say, Don's will no longer do any resealing or maintenance.

Desired Settlement
Partial or full refund of $150 paid on June 20, 2013.

Business Response
My sons used one of my contracts to get the job to seal the driveway. We will refund her $75 because she has already had someone to finish the job.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The first statement in the response makes no sense. **** ****** called and spoke to my husband on Saturday, Oct. 12 at 8:30 am. He said he would refund $85.00 if I would withdraw my complaint with the BBB. I have seen no money nor an attempt to make any amount of refund. These people are unbelievable.

Industry Comparison| Chart

Paving Contractors, Concrete Contractors, Tree Service, Retaining Walls, Asphalt

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.