Business ProfileforGlideaway Manufacturing Co

In January of 2021 we bought a glideaway motion 500 adjustable bedframe from ****** furniture and with a 10-year warranty in **********, **. We moved to ***********, ** in January of 23. After the move we noticed that a wheel had fallen off of the bed and the bed started to lean, this was probably caused by the move. About about four months the massage motor stopped working. I called the warranty company for a claim, and they denied it due to it being damaged during the move, which we agree to for the wheel but not for the motor but did not fight it, we just wanted our bed fixed. They referred me to Tri County Furniture here in *********** for the repair of the furniture and gave me a discount code to help with the price, which we appreciated. Tri County Furniture came out and said that a ****** pin is missing on the wheel and that the massage motor was burned out and that this did not happen because of a move, but we knew that we did not want to fight the warranty issue. So, we asked what was next to fix our bed. We were told by Tri County Furniture that they did not carry or order parts and that we would have to find and order the parts and then call them back to fix the bed. (cost of $100 plus, already paid $47.00 for initial visit). No problem, again we want the bed fixed. So we called the warrant company back trying to order the parts, they told us they could not help us and gave us the number the Glideaway manufacture, to order the bed parts. BTW I called Tri Country furniture to try and get parts numbers for easier ordering on my own and they said they could not provide this information to me, it was not their job. I called Rize (Gildeaway Manufacture) multiple times, no answer even though they said their office hours were 8-5 M-F and left messages. So I went to their website and tried to order the parts on my own, none of the parts I needed were available and there is no way to contact them (phone/email). Manufacture needs to make parts available.