Business ProfileforBella Landscape & Construction, LLC

I am writing to express my deep dissatisfaction with Bella Landscape & Construction, LLC. I engaged their services on June 16th, 2023, and unfortunately, I find myself in a situation where the promised work date and the communication from the company has been extremely lacking and unorganized. Prior to signing the contract, I had specifically requested a lien waiver as a precautionary measure. At that time, I was assured by the company representative, ***, that a lien waiver was unnecessary, citing Bella's policy of paying their suppliers before commencing work. Based on this assurance, I proceeded to provide a down payment of $1500 to initiate the project and secure a proposed start date. Initially, I was informed that the project would commence within 4-5 weeks from the contract signing date, with a projected start date of July 27th. However, as this date approached, I reached out to ****** via email to request an updated timeline. I was informed that the project would be rescheduled for the second week of August, attributing the delay to inclement weather affecting their other ongoing projects. Subsequently, as the second week of August concluded, I once again contacted ****** for a status update. Regrettably, I was informed that due to further delays with their other projects, a new start date could not be provided. Only on August 24th, after repeated attempts to contact the company, did I receive information from ****** that the crew would be on site on Monday, the 29th of August. To my utter dismay, the 29th of August passed without any progress or communication from Bella Landscape & Construction, LLC. I made numerous attempts to contact the company via email and phone, but my efforts were met with silence. Despite explicitly requesting a refund in the absence of any completed work, my requests have been blatantly ignored. At this juncture, I find myself in a distressing situation where I have paid a substantial sum of money for services that have not been provided as promised. I am left with no recourse but to seek resolution through your esteemed organization. I kindly request your intervention to mediate this matter and ensure that Bella Landscape & Construction, LLC fulfills their contractual obligations or provides a prompt refund for the services that were not rendered.