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Find a Location

Marc's Flooring Service Inc has 1 locations, listed below.

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    Business ProfileforMarc's Flooring Service Inc

    Flooring Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.54/5stars

    Average of 383 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/6/2012

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Flooring

    Products & Services

    Flooring Contractors, Carpet Installation, Ceramic Tile Contractors, Floor Coverings, Floor Installation, Hardwood Floors, Laminate Floor, New Carpet, Vinyl Flooring

    Business Details

    Location of This Business
    115 Mexico Ct, Saint Peters, MO 63376-5102
    BBB File Opened:
    1/9/2012
    Years in Business:
    32
    Business Started:
    4/30/1992
    Business Started Locally:
    4/30/1992
    Business Incorporated:
    4/30/1992
    Accredited Since:
    9/6/2012
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:00 PM
    T:
    8:00 AM - 4:00 PM
    W:
    8:00 AM - 4:00 PM
    Th:
    8:00 AM - 4:00 PM
    F:
    8:00 AM - 4:00 PM
    Sa:
    8:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Marc Place, Vice President
    • Norma June Place, President
    Contact Information

    Principal

    • Marc Place, Vice President
    Additional Contact Information

    Fax Numbers

    • (636) 397-0548
      Primary Fax

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Some time in August, they installed my carpet the last full week in August. So the guy came and didn't have the right tools and had to come back the next day. He came back and didn't finish the job, he took my door off the hinges and told me it had to be shaved down, even though Marc's Flooring said they would do it for me. I had to have another contractor come and fix the door. I had to have a subcontractor come in and he suggested that I have them come back and look at the carpet and re lay it down. I told them this but they couldn't come and look at it. They told me I had to have someone come in and repaint all of my baseboards because they nicked them. They were painted 2 weeks before the installer came to lay the carpet. Marc's Flooring scheduled me for Sept. 1st and then called and said he could not have that person come because his wife had a baby. I called and left a voice mail and no one called me back. I talked to ****'s directly and told me they have to have a 2 day window to talk to me because it was the holiday weekend and they couldn't talk to me until Wednesday. They guy came Monday and he said he just needed to trim around the edges. They said they can come back on Saturday and then said they can come on Monday. I am being treated like a yo yo. They need to be there on Saturday, Sept. 16 so that I can have my renter's move in. It takes 15 minutes and it should have been done on Monday.
    Read More

    Customer Reviews

    383 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Thomas S

    5 stars

    04/22/2024

    Very thorough!! Did a very nice job with the install. Very quick and friendly

    Marc's Flooring Service Inc Response

    04/23/2024

    Thanks for taking time to leave us a review. Great to hear you had a good experience, we will share the feedback with the Team.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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