At-a-glance
Related Categories
Overview
Our company installs decorative concrete overlays to driveways, patios, pool decks, front entries, basement floors. These finishes can be stains, textured looks and stamped overlays.
Products & Services
Business Details
- Location of This Business
- 715 Debula Dr, Ballwin, MO 63021-4780
- BBB File Opened:
- 9/1/1988
- Years in Business:
- 42
- Business Started:
- 1/1/1982
- Business Started Locally:
- 1/1/1982
- Business Incorporated:
- 1/1/1982
- Accredited Since:
- 1/14/2005
- Type of Entity:
- Corporation
- Alternate Business Name
- Sundek by Decorative Concrete Resurfacing
- O'Hern Inc
- Hours of Operation
Primary
- M:
- 7:00 AM - 3:00 PM
- T:
- 7:00 AM - 3:00 PM
- W:
- 7:00 AM - 3:00 PM
- Th:
- 7:00 AM - 3:00 PM
- F:
- 7:00 AM - 3:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Kevin O'Hern, President
- Lisa O'Hern, Owner
- Contact Information
Principal
- Lisa O'Hern, Owner
Customer Contact
- Lisa O'Hern, Owner
- Additional Contact Information
Fax Numbers
- (636) 527-0043Primary Fax
- (314) 628-0037Other Fax
Phone Numbers
- (314) 650-8200Other Phone
Website Addresses
- (636) 527-0043
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/05/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
The following is a recap of the problem of the Concrete Resurfacing issue we are experiencing at our residence. We began using Decorative Concrete Resurfacing April 2009 to apply a ****** finish deck coat to the patio/pool area on a plain concrete surface, cost at ~$10,000. Instructions were given for the required maintenance of surfaces including cleaners and to use a "high pressure nozzle" for deeper cleaning”. Their company uses a 4000 PSI power. “Use something less than 4000 psi for deeper cleaning to prevent dirt from grinding in” we were told and continued over the next 12 years. The washer we used has always been 2000-2500 with a fan tip.
April 2015, it was determined the pool/ patio area required another
“reseal – paint” application due to poor appearance, same color (~$4500).
Another newer area was ***e (front porch and walkway) in a multicolor.
The same maintenance was followed with the same equipment. No issues on the single or multicolor
surfaces.
In May of 2019 the
pool/patio finish was looking poor. it was decided to change the color on the
patio/pool areas. Worked completed in
June 2019.
In September 2019 some paint spots began coming off with a plain
hose and the same power washer equipment, contacted Decorative Concrete. Spot repair
work was ***e Fall 2019. Many more problems
began again within a month. It was mutually decided to repair in Spring 2020. Since
we had good luck (front porch and walk-2015) with the multicolor and no issues we
decided to go with multicolor ($2200 more) to start fresh. October 2020 the multicolor began to come up
in spots. Now this is a major issue. Although
patient, we’re wondering why we are having so many problems plus the work and inconvenience
on our part. We’re told the issue was
one of two problems. The first was “****** has gone to a newer product and
Decorative Concrete was not told how to apply correctly”. Then later as more
areas came up, we were told “******’s newer product although easier to clean is
not as durable”. We again mutually
agreed fix these issues Spring 2021.
Spring 2021, Decorative Concrete
began repair work again, power washed all patio/pool areas. They decided to spot repair some areas but do
a more comprehensive repair on part of the main patio area and sidewalk areas
only, “our power washing only shows these areas to be ***e down to the base”. Work is completed May 2021. Early July, using our same power washer
process, steps attached to the main patio serviced by Decorative Concrete 2019,
different color, are cleaned with no problem. The tip of the power washer hits the patio
surface just completed in the spring and a few spots began to come up. Called Decorative Concrete and ***** the owner
evaluated the work and indicated he would have a crew come out and make all
necessary repairs as needed the week of July 18th while we were out
of town; “***’t worry this is all covered by our warranty”. No work
was ***e.
Once back in town I decided to
clean the patio/pool areas for the first time with the power washer (same usual
process). The main patio cleaned up fine but moving to other areas spots began
to come off just like spots near the steps. At this point we are really
concerned, what is happening, are there a lot more areas just like this failing? I continued doing about another ¼ of the
patio area. I called the office the following week but did not receive any
calls back. I waited a few days and
finally told the office “I need someone to contact me!”
****, the other owner returned my
call and inspected the patio. She
wanted to know why I did not stop when it came up. I indicated that I wanted to know the extent
of the failure (some areas coming up and some not) and only stopped because it
was the end of the day. I asked her why our original finishes never failed
while the new is having so many issues. She indicated that as more finishes are applied, the finish bond becomes
weaker. This was the first and only time this was mentioned to us. She
indicated she would get back to us.
**** followed up indicating the
tip of the power washer was too strong and close to the surface based on the
advice from ******. Her consequential
proposals include:
$16,800 bid (30% discount) to $11,700Base coat option 1 year warranty
$11,800 bids (30% discount) to $8,200Sand coat optionno warranty
We have rejected both proposals
indicating there is nothing to warrant the need for payment to make this entire
project right. We have been using the
same power washer, fan tip and process we first started 12 years ago.
I’m attaching pertinent documents. One is the care required for the deck. After the first 2019 process, a crew member went
over the maintenance again with me. I
wanted to make sure I was doing everything right as this was getting not only
frustrating but very expensive. On the most recent ****** handout he wrote
“2019”, specifically pointed out and wrote not to go beyond 4000 psi. He crossed out what did not apply to our job and
pointed out the cleaners etc. I was
doing everything correctly. I’ve indicated to **** we would not proceed
with any outside interventions at this point and agreed to work through the
BBB. We hope to get this resolved soon. I’ll again need to keep the pool open
indefinitely or wait till another new spring.
Customer Reviews
73 Customer Reviews
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Most Recent Customer Review
Lynette W
09/20/2024
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