Business ProfileforFirst State Community Bank

On 1/19/24, my business partner and I met with ************************* with FSCB at the Desloge location to apply for a loan. Communication from ****** was fine for the first week, but after this, it become very difficult to reach him. On 2/2, there were 5 unanswered emails and a text before getting a reply. Ironically, ****** gave us his cell number to get ahold of him quicker, but that was never the case. 2/6-2/7 sent 4 emails before receiving a response on an urgent matter. Throughout the process, we didn't receive any documents detailing loan information unless I practically begged, and information was wrong multiple times. On 2/12, two more ignored emails. The typical practice was waiting multiple days before responding if responding at all and I wouldn't get the full information requested. Never an apology for the slow response time. He never responded to an email on 2/26. I started calling *******, the loan coordinator. ******* is the only reason we still proceeded with the loan. On 3/1 around 11:00am I tried to call her, but she was out of the office so I got ******. I needed the water turned on for a 24 hour inspection period and to prevent pipes bursting from cold weather. The water company needed the lender to call to do this. ****** said this would be no problem and would take care of it and let me know when done. At 3:30pm, I texted ****** to confirm completion and never received a response. Text attached. Luckily, no pipes burst or further action would have been taken. The day before closing we found out the sale price had not been changed as previously requested. Screenshots attached. We also found out that our loan was not set up for escrow, so we would need to pay the insurance premium out of the loan proceeds. I work for a bank, and this kind of communication and customer service is absolutely unacceptable. ****** blatantly ignored me on many occasions and could have cost damage to the house jeopardizing the loan. We request all loan fees be refunded to us.