BBB Business Review

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BBB Accredited Business since

Commerce Bank of St. Louis

Additional Locations

Phone: (314) 726-2255 Fax: (314) 746-3039 View Additional Phone Numbers 8000 Forsyth Blvd # 1400, Saint Louis, MO 63105 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Commerce Bank of St. Louis meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Commerce Bank of St. Louis include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 26 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 10
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 26

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Commerce Bank of St. Louis
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: December 01, 1961 Business started: 01/01/1865 Business started locally: 01/01/1865 Business incorporated 08/04/1966 in MO
Business Management
Robert Holmes, President/CEO Ann Bronson, Customer Advocacy Program Daniel Callahan, Vice President - Credit David Kemper, Chairman & CEO John Kemper, President & COO Charles Kim, CFO Mr. Jonathan Morgan, Vice President Beth Radtke, Grants Manager, Charitable Contributions Mr. Jack Schreiber, President/COO Mr. T. William White, Senior Vice President
Contact Information
Customer Contact: Ann Bronson, Customer Advocacy Program
Principal: Robert Holmes, President/CEO
Business Category

Banks Banking Services Loans - Small Business Real Estate Loans Mortgage Lender Financial Services Mortgage Bankers

Alternate Business Names
Commerce Bancshares Inc Commerce Bank NA

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.