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Consumer Complaints

BBB Accredited Business since 09/18/2012

Autos Of Europe

Phone: (636) 227-8887Fax: (636) 227-6772

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
04/21/2015Advertising / Sales Issues | Read Complaint Details
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Complaint
I have an Old Mercedes and it is hard to find people to work on it. I called them and told them what was wrong with the car; it wont start. I told them I'd like to bring it in to find out what it needs. I asked if there would be a charge to do this and they told me no. I asked what it would cost to fix it. They told me it'd cost $20-$2,000. I put it on a trailer and got it to their shop and left it where they told us to leave it. I talked to the same man I talked to on the phone and made sure there was no charge to look at it. His name was ****. I asked if he was sure he'd have time to look at it and he assured me he would. We unloaded the car and went to have lunch. They called us while we were having lunch and ***** ******** spoke with us. He told my husband the car needed a new coil and if it was him he'd replace the spark plug wires because they looked flimsy. My husband asked how much it'd cost and was told $1,030. We told him we couldn't afford that and then the man told us he had to charge us $130 for diagnostics. He said if we weren't leaving the car for them to fix he had to charge me 1 hour for diagnostic testing. It wasn't even 15 minutes. When we got there, my husband and I were upset because if they would have told us this we would have never went. We had to pay the man $130.20 to get our vehicle back.

Desired Settlement
I want my money back.

Business Response
Contact Name and Title: ****/Service Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@autosofeurope.com
Mr. and Mrs. ****,

We were unaware of any issues you might of had on your Mercedes being diagnosed as you had paid your bill, thanked us, and said you would set up an appointment to have the repairs completed on your vehicle. We do charge for diagnostic work (as our signage at the front desk indicates) on vehicles and do not indicate any free diagnostic work in done in our shop unless it is under warranty. If you would like to contact me to further discuss this matter please give me a call.

Thank You,

**** *********
Service Manager
Autos of Europe, Inc.

08/17/2012Problems with Product / Service

Industry Comparison| Chart

Automobile Dealers - Imported Cars, Auto Repairing - Foreign, Auto Detailing, Auto Repair & Service

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.