Business ProfileforEnterprise Fleet Management

I am writing to provide documentation regarding the ongoing issues I have encountered with Enterprise Rental Car, which have persisted for three weeks without resolution. We had rented a car from the location at ******************************. I had an interaction with the branch manager that was so unprofessional I started to record. I told him after 2 minutes I was recording when he suddenly switched behaviors. I have spoke to a number of ***** I have multiple emails documenting and time stamping my exchange. The lack of professionalism is mind boggling. I have 4 pages of documents and a recording. I was offered a refund due to the rental car as well as the exchange I had with the MANAGER that was there. I encourage them to pull the footage on their cameras both inside and outside.Despite multiple assurances that this matter would be escalated, including the filing of incident reports, there has been no satisfactory outcome. The lack of professionalism and respect from the company throughout this process is deeply concerning.I was initially promised a refund of $700. However, **** from Enterprise later informed me that the refund would only be $550, based on a $50 per day deduction. This contradicts what I was told by corporate, who assured me that the matter had been resolved, yet I received no further communication.After several calls and emails, I was finally contacted by *************************, the manager of six branches in the DFW area. Unfortunately, instead of resolving the issue, ******************** repeatedly stated that if a refund was promised, it indicates a need for further training, as their policy does not allow for such refunds.This situation has been ongoing for far too long, and it is unacceptable that 80 percent of customer service interactions, along with a branch manager, have failed to address my concerns. I expect immediate action to resolve this matter and a prompt response confirming the full refund of $700 as initially promised.

This BBB account is for **********************'s Fleet Management division. I have forwarded these comments to rental division for further review.