BBB Business Review

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This business is not BBB accredited.

Equipment Plus

Additional Locations

Phone: (573) 772-2090 Fax: (866) 778-5686 View Additional Phone Numbers 1901 N Westwood Ste 164, Poplar Bluff, MO 63901

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Equipment Plus include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Equipment Plus
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 13, 2011 Business started: 02/01/2010 Business started locally: 02/01/2010
Business Management
Max P Haas, Owner Nancy Leech, Office Manager Leon MacGregor, Sales Manager Joan McKenzie, office administrator
Contact Information
Principal: Max P Haas, Owner
Customer Contact: Leon MacGregor, Sales Manager
Business Category

Auctioneers Auto Auctions

Alternate Business Names
Extreme Live Auctions Midwest Public Auction Recreational Auction Services Recreational Complete
Government Action

On November 20, 2014, Missouri Attorney General, Chris Koster, announced his office has filed multiple felony charges against Donnie M. Smotherman and Leon B. MacGregor, owners of companies operated under the names of Midwest Public Auction, U.S.A. Services, Midwest Auction, Extreme Live Auction, Auction Pro Services, Recreational Complete, Equipment Plus, or XTreme Auction.

The charges allege Smotherman and MacGregor made unsolicited sales calls to boat, recreational vehicle, powersport, motorcycle, snowmobile, and lawn and tractor equipment dealers, offering to auction the dealers' excess inventory. To induce the dealers to sell their inventory through the defendants' auctions, Koster alleges the defendants made numerous misrepresentations, including the profit dealers could expect to receive. Additionally, the defendants created a phony website and identity to use in case dealers requested references from former clients.

In addition to the criminal charges, Koster filed a separate civil lawsuit that alleges that, beginning in February 2011, the defendants held auctions from a rented warehouse located at 1550 Cravens Boulevard in Poplar Bluff, MO for which they sold items that did not return the dealers' minimum approved prices.

Smotherman and MacGregor are charged with five counts of unlawful merchandising practices, a class D felony carrying a possible sentence of up to four years in prison. The civil lawsuit seeks a total of $1,126,267 in consumer restitution and civil penalties, plus a permanent injunction barring the defendants from doing business in Missouri in the future.

The lawsuit is pending.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.