Business ProfileforSouth Point Hotel & Casino

I stayed two nights on October 9 & 10th with my client who attended a football game. I am a caregiver for my disabled client. Upon awakening in the early morning of October 10th, I stepped on broken glass as I was exiting the hotel room door to go and grab ice. The broken glass was stuck inside of my foot. I had to hop to the phone and contact the front desk. I asked for a first aid kit and was advised to purchase one from the gift shop. I was advised that security and housekeeping would come to complete the incident report. Housekeeping arrived within 8 minutes and vacuumed broken glass from the door way, the foyer, and the bathroom and left. She did not complete a report. 5 minutes later security arrived to give me a paper to complete the report, I asked if he wanted to see the pictures that I had taken before housekeeping began cleaning and he advised me No, he was supposed to take pictures before she cleaned up. I began to complete the paper at the door, security asked if i wanted to go inside of the room to complete papers and I stated No. Moments later security forced himself into my room without permission and began completing his portion of the paper work. I asked him to leave my room as I didnt not give him permission. He refused to leave until I grabbed my phone to record myself asking him to leave. I called the front desk and explained to them what occurred and they sent a different security to complete the report. Upon checking out I asked to speak with a manager to discuss the incident and was advised to call **************** I asked for my refund due to my bad experience and was again advised that only *************** could refund my stay however they would waive my Resort fee due to the inconvenience. I called *************** for a week and was never able to speak with anyone. I received message a week later stating I was refunded my resort fee and that was sufficient. I spoke with GM who stated based on his reports none of the events occured.