Business ProfileforPrecision Overhead Door of Las Vegas

We reached out to Precision Garage Door to replace a broken window on our garage on September 15, 2023. We paid for the service in full in order for them to order the glass. When they came to replace it a month later on 10/16/2023, the technician broke the glass while installing and said the frame now needed to be replaced. They then texted me and said they needed the manufacture of the door because they couldnt find it. I searched and supplied them with the information along with the website. They said they would order it again and it would take another 3 weeks. I let them know I needed it fixed asap due to our HOA. I never heard from them again, so I reached out on November 20th, so they sent a tech out again to fix the window on 11/21/2023 (they forgot about me until I called because they had the window). The tech came out on 11/21/2023 and said they order the wrong size and color of the frame. I had to call to find out what they were going to do about it this time, and they said they needed to re-order. My assistant called and spoke to Manager **** and asked for a refund. He was extremely rude to her and told her he didn't know why it was a big deal because it wasnt' a lot of money and I would need to call myself. I then called and he as on another call and never called me back. I called again another day and asked for a manager, and he said he was the manager, and his name was ****. I asked why he didnt return my call and asked why he was rude to my assistance. He said it wasnt him but there is no other manager named ****, so he lied. He said he would call me back the next day to schedule and he never did. I called again the following week and left a message for the manager and didnt call back again. At this point ** left with a broken window and a service that I paid for that I didnt receive for over 4 months. This is beyond the worst customer ********************** I have received. I need to get a refund so I can find someone else to finish the job.