Business ProfileforNevada State Bank

Just wanted Nevada State bank to know I will be filing complaints with Attorney General of Nevada, BBB and how ever I can find. This isn't the first time this has happened with our bank. You have had refund in hand since Monday December 18 and as a few minutes ago I was told it could be 2 or more days. I have documentation that shows proof of refund from them. I contacted you yesterday morning as well as Talos drone, their system shows refund within minutes. I am really ****** that I was told by ***** and third level manager ******* that they could see it. I was told they are canceling card ending in **** and in 3 to 5 days my branch would contact me to pickup. Now I am being told I can't get my money until I get the new card. SO YOU CANCELED CARD, YOU CAN'T REFUND UNTIL NEW CARD ISSUED, YOU GET INTEREST FOR A WEEK MORE! Shady way of treating your customers. We have some direct deposits and automatic payments we need to change then we are done being treated like this. We are on a fixed income and having home repairs in process we were suppose to pay.My husband and I have a bet going as to if we will get a reply ***************************