Business ProfileforChapman's Las Vegas Dodge Chrysler Ram
At-a-glance
Customer Complaints
26 complaints closed in last 3 years
11 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 3470 Boulder Hwy, Las Vegas, NV 89121-1501
- BBB File Opened:
- 10/10/1989
- Years in Business:
- 47
- Business Started:
- 1/1/1977
- Business Started Locally:
- 1/1/1977
- Accredited Since:
- 10/10/1989
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Chapman Jeep
- Business Management
- Mr. Don Hamrick, General Manager
- Contact Information
Principal
- Mr. Don Hamrick, General Manager
Customer Contact
- Mr. Chris Strahan, President
- Mr. Don Hamrick, General Manager
- Additional Contact Information
Fax Numbers
- (702) 457-4567Primary Fax
Phone Numbers
- (702) 432-2450Other Phone
- (702) 432-2434Other Phone
Website Addresses
- (702) 457-4567
Customer Complaints
26 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
14 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Patrick S
07/29/2024
Chapman's Las Vegas Dodge Chrysler Ram Response
08/05/2024
Thank you for making us aware of Mr. ****** concerns. Prior to him flying out from Florida to pick up the Jeep, our representative sent him multiple pictures & information about our preparation that we perform on every pre-owned vehicle. This was a 9 year old Jeep (2015) with 100K miles on the odometer. Every effort was made to insure that it was serviceable for the eventual purchaser. There were NO "known safety defects" prior to sale.
To our understanding, Mr. **** drove back to Florida in the Jeep but not before driving to Oregon & Washington. He called his salesperson, Sal while in the Northwest & said his headlamp was out but that he had tapped it & it came back on. Apparently a loose connection. Sal asked at that time if there were any other concerns & he mentioned the roof "leaking" during a rainstorm which is not uncommon depending on the force of the downpour. It would be very hard to blow off if Mr. **** had the clips fastened as he should have. I'm not familiar with his issue for the wheel monitor (not sure what he is referencing) nor the spare tire. The spare tire is fastened to the holder with 3 lug nuts. Certainly for all 3 to fail is unusual & there would be significant warning prior to something like that happened.
Before he left our agency Sal explained that we would not be able to warranty a vehicle this age nor for a buyer so far away from our agency. We do a lot of minor items for our clients in our community & may well have been able to look at some of these items were Mr. **** available to us. We are disappointed that he has experienced any issues at all but to suggest that Chapman is somehow disreputable as a result is dishonest and inaccurate.
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