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Find a Location

Revolution Jewelry Works has 1 locations, listed below.

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    Business ProfileforRevolution Jewelry Works

    Jewelry Designers

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers is a custom jewelry design studio.

    Business Details

    Location of This Business
    5928 Stetson Hills Blvd., #110, Colorado Springs, CO 80923
    BBB File Opened:
    4/2/2015
    Years in Business:
    10
    Business Started:
    8/3/2013
    Business Started Locally:
    8/3/2013
    Business Incorporated:
    8/3/2013
    Type of Entity:
    Corporation
    Business Management
    • Ms. Jennifer Farnes, Owner
    Contact Information

    Principal

    • Ms. Jennifer Farnes, Owner

    Customer Contact

    • Ms. Jennifer Farnes, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/22/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I visited this store in May 2021 needing a ring duplicated. I was helped by a very nice employee. I kept in contact with her via their company cell phone. Several weeks go by so I reach out to that phone number to find out said woman was fired and they dropped the ball with my ring. After the poor customer service by the owner I decided to just get my money back and not have the ring made at all. She said to return the molds that they made in order to get my money back since they dropped the ball on my ring and it had been at least eight months. I mailed the rings back in the envelope that they provided to me she claims they never received them so her and I go back-and-forth jumping through hoops to try to get my $300. She ends up sending me a check with my money I miss placed the check in my house. I told her about it and never heard anything for about 2 and 1/2 months, so I reach out again now she says they will resend the check but its going to be $270 because they had to cancel the check but they never re-issued a check. So much time had gone by between the initial check and them saying they will resend it was almost 90 days. They said because they had to cancel it that is the reason its $270. I still have yet to receive my money and the owner has blocked me from calling the store and the store cell phone. I have moved out of the state so I can not go in to correct this issue. She took $300 from me and I have nothing to show for it, NOTHING. I basically paid them $300 to talk to them. As a disabled veteran I dont believe anyone should be talked to or treated as such. I also have some of the text conversation between her and I and a video of the text conversation. She knows she is in the wrong which is why I received my refund to begin with and now she just blocked me and kept my money. I just want my HARD EARNED money back. I left her a glowing review when they had fixed a ring for me before which is why I went back but this is a nightmare.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dustin F

    5 stars

    01/25/2024

    ******** and her staff are AMAZING!! They are extremely knowledgeable and so incredibly helpful and kind. I highly recommend them to everyone!

    Local BBB

    BBB of Southern Colorado

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