Business ProfileforPeak Vista Community Health Centers

I booked in to have *** annual "wellness" exam, and made that clear when booking. At check-in I further stressed I was having my once-a-year "wellness" exam, and did so also with the nurse who saw me first, and then with the actual doctor after that. This was my ONLY appointment during 2021, and I stressed on FOUR occasions that it was a "wellness" visit, covered at 100% by my insurance.The visit was subsequently coded as an "illness" visit, and I was charged through my insurance.I phoned Cigna (my insurance company) and was told to contact Peak Vista to have the error recoded as "wellness". I did that and spent a few hours on the phone with a very reluctant set of rule-followers. I was told that this had to be referred to "the Director" and that I would receive a response later that week. I did not. I then called them again the next week and was guaranteed a reply "within 48 hours". Nothing.So, I then called Cigna back and THEY made a formal request to have the visit re-coded correctly. No response. This is borderline criminal behavior from Peak Vista, and totally inexcusable under any even vaguely reasonable sense of business practice. this is abuse, and I want them censured for it. They need to submit a revised **** to Cigna that accurately reflects the **** that I ONLY made this appointment as it was my once-a-tear wellness checkup. Outrageous behavior on their part, and the fact that they repeatedly LIE in their promises to customers (patients) is reprehensible.