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Business ProfileforMercado Motors
Used Car Dealers
At-a-glance
Customer Complaints
5 complaints closed in last 3 years
3 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
- Location of This Business
- 2834 Lake Ave, Pueblo, CO 81004-3831
- BBB File Opened:
- 11/21/2005
- Years in Business:
- 22
- Business Started:
- 2/1/2002
- Business Started Locally:
- 8/1/2002
- Accredited Since:
- 10/1/2009
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Partnership
- Business Management
- Mr. Armando Mercado, Co-owner
- Mr. Miguel Mercado, Co-owner
- Contact Information
Principal
- Mr. Miguel Mercado, Co-owner
Customer Contact
- Mr. Miguel Mercado, Co-owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
5 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased the vehicle from Mercado motors on December 26th of ******************************* January of 2023 I also made a payment in February however my father's passing took a toll on me financially and also emotionally. I missed a payment in March but communicated why with Mercsdo motors and explained my plans to make the loan current. Nobody mentioned having any concerns with this during that time. I begin to make payments on my loan the last day of every month to avoid following far behind as I planned to bring the account fully current in September when I received a work bonus. However in August of 2023 Mercado motors repossessed my vehicle without notifying me that the account was going in that direction. My last payment before they took my vehicle was July 29th, they took the car on August 29, the day I usually call in to make payment. They refused to take a payment from me during that time and stated the car had to be repossessed. When I asked mercado motors to explain why I wasn't contacted by letter, phone or email that my account was possibly out for repossession in order to resolve this I was not giving any clear answer. I pointed out to them that Colorado state law requires notification. Then they claim to have mailed me a letter and stated that it had been returned. However, all of my other mail gets delivered, and they had the correct address obviously. Frustrated I decided to go ahead and move forward and make the payment to retrieve my vehicle because my stress level is too high to deal with these people and their poor customer service skills. Well now we are in the month of October and I attempt to make a payment on my auto loan 10/12/2023, but I am told that I am not allowed to make a payment on my auto loan because there is a mix-up with my insurance. I have sent over the information that they requested for my insurance policy and I also stated that I am okay with connecting them with The General to sort things out over the phone. Mercado Motors would rather harass me constantly instead of communicate with me so that I would have a clear understanding of what's going on and they are again refusing my monthly payment which is going to put me behind on my car loan that could possibly result in a repossession again. It seems that regardless of what I'm attempting to accomplish as a customer, they will do whatever they can to create a chaotic experience for me. It is unclear why they have targeted me for this sort of harassment. I've asked if they could void my loan so we can not continue business together and they refuse. At this point I am feeling trapped as a consumer while they get to harass me for their own enjoyment.
Read MoreCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Elicia
1 star
04/27/2023
This dealership sells car that are not mechanically sound. They have an employee by the name of ******* who has the WORST customer service I have EVER experienced, is rude and extremely unprofessional. Two cars I have purchased from this dealership now and both needing mechanical work right after driving off the lot. This last one being a whole engine replacement. ******* loves to throw any repairs they make in your face, yet they are selling cars that need a lot of mechanical work. I will never purchase from this business again. Nor, will I send them any business.
Mercado Motors Response
05/30/2023
Ms. Meadows did purchase 2014 Chev Sonic on 02/24/23. The vehicle was sold "as-is" no dealer warranty and the service contract was waiver. Ms. Meadows signed As-Is disclosers including Buyers Guide that list some major deftects that may occure in used vehicles. Ms. Meadows initialed the statement allowing her to take vehicle off the lot to her own mechanic for inspection. When mechanical issues did arise in this vehicle out of goodwill Mercado Motors did replace the engine and also allowed Ms. Meadow to use a lender vehicle until the Sonic was completed at no charge. This effort was out of goodwill and not required. It is to my perception that requesting the return of the lender vehicle is what caused the friction with Rebecca. Ms. Meadows mentioned Mercado Motors did replace the engine in her complaint.
Customer Response
06/07/2023
I, ******************* have had more than just one encounter with this ******* and each time she has expressed poor customer service and people skills. ******************** may have replaced the engine, but not only did they replace it, they replaced it with an engine that had over ***** more miles than the engine that was in the vehicle when I purchased it. The day after I got the car back from Mercado Motors, my check engine light CAME BACK ON, FOR THE SAME SPECIFIC ISSUE, they claim they had just fixed. After further inspection under the hood, it was found a tube/hose connected to the engine is split in half, which they had knowledge of, because not only was this one electrical taped and velcro taped "together" so are SEVERAL others. I have several pictures and a video as proof. They also, did not replace the gasket cover on the engine. This is completely UNSAFE and unexceptionable. This is my daily driver, but besides all else, my CHILDREN ride in this car. ****** reviews have SEVERAL other people have had some type of the same issue with this dealership. Selling non mechanically sound cars, cars that are unsafe and should have never been placed on their lot, to them "fixing" the vehicle, just to find out, the same issue still exists. This dealership is scamming people out of thousands of dollars and I just do not understand how they continue to get away with this! Something needs to be done! I know have to come out of pocket, to fix an issue, they SHOULD HAVE ALREADY FIXED or never placed this vehicle on the lot. And now, because I am so upset and made a fuss, they are completely rude to me, will not return emails or phone calls and would not fix the mix up on my registration for the vehicle. They want to single me out, because I am HOLDING THEM ACCOUNTABLE!!!!!! I will be seeking attorney advice.
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