Business ProfileforJason's Deli

I placed a to-go order at Jason's Deli in ******* ************** on November 22nd. When I arrived my order was not ready, and they told me they had already started preparing my order and it would be out to me shortly. Me and my son waited for a while. Around 15 minutes. In the time we were waiting the woman behind the register gave us cups and said we could go ahead and get our drinks. So we did so and came back and continued to wait. After it was about the 20/25 minutes of waiting I asked if the order would be out quickly. The woman behind the register made me aware that they were just about to start making my order. She said that they wanted to go ahead and get all the orders for the customers in the restaurant done before they started on to-go orders. After hearing this I was slightly annoyed and decided to cancelled my order and just go get drive thru somewhere. They had not even started preparing my food anyways. I was on my way to a family members that lives four hours away, and I already have young children in the car. No since in wasting extra time. So the woman takes 5 minutes does a bunch of typing. Says she can't give me a cash refund, has to be back to my debit card. Will take **** days. Never received. Call the company 2 weeks later, I spoke with a woman she apologized and said no one ever processed my return and she would get back with me about my refund. I never heard from anyone. I called back, they then decided to tell me that I had already received a refund and it had been put into my banking account. When I denied that and stated that I could provide proof of my bank statement if I needed to, she said give her a few hours and she would call back. I never heard from her again. So the pictures I have attached here are from the dates on the e-mail. Someone reached out to me and said someone from the store would contact me. They did not. I paid $50 for food I didn't get, and I would simply like to have my money back.