BBB Business Review

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This business is not BBB accredited.

BBVA Compass Bank

Additional Locations

Phone: (409) 981-7000 Fax: (409) 832-7857 View Additional Phone Numbers 700 Calder St, Beaumont, TX 77701 View Additional Email Addresses View Additional Web Addresses

Click for BBB Rating on BBVA Compass Bank

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for BBVA Compass Bank. BBB Serving Central & South Alabama has the full report as that BBB handles all complaints for BBVA Compass Bank.

Additional Information

BBB file opened: January 01, 1985 Business started: 01/01/1985 Business started locally: 01/01/1985
Business Management
Lana Thibodeaux Dan Brown, Commercial Banking City President Bonnie Burke, Operations Manager Rosie DeLano, VP and Trust Officer Chael Hanley Nicole Holbert, Admin Asst for Kenny Beard Pam Hollyfield, Branch Retail Executive Cheryl Maddox, District Operation Services Mollie McDaniel, Administrative Assistant Sandy McPayne, Mike Hatton's Secretary Tiffany Neuyen, Calder West Branch Manager Dessie Richard Julie Russ, District Retail Executive JoAnn Watts, Assistant to Local President
Contact Information
Principal: Lana Thibodeaux
Business Category

Banks Banking Services

Alternate Business Names
Compass Bank

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.