BBB Business Review

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BBB Accredited Business since

Mike Smith Auto Group

Additional Locations

Phone: (409) 833-7100 Fax: (409) 212-1461 View Additional Phone Numbers 1515 Ih 10 S, Beaumont, TX 77701

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mike Smith Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mike Smith Auto Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 31 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 24
Total Closed Complaints 31

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mike Smith Auto Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1983 Business started: 06/01/1982 Business started locally: 06/01/1982 Business incorporated 01/01/1986 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles

Type of Entity


Business Management
Keith Leger, GM - BMW, Mercedes, Dodge Chuck Dilts, Sales Director Chris Jenkins, Honda - GM Brian Kahla Connie Lamkin, Administrative Assistant Sean Manuel, Service Director Matt Reck, Service Manager Chuck Sheppard, Finance Manager Derek Theeck, GM - Volkswagon, Honda, Nissan and Used Cars
Contact Information
Customer Contact: Connie Lamkin, Administrative Assistant
Principal: Keith Leger, GM - BMW, Mercedes, Dodge
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Truck Dealers New Car Dealers (NAICS: 441110)

Alternate Business Names
BMW of Beaumont Mike Smith Auto Plaza Mike Smith Autoplex Mike Smith Autoplex-German Imports, Inc. Mike Smith Honda

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.