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          Club Melia has 1 locations, listed below.

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            • Club Melia

              9500 S Dadeland Blvd STE 300 Miami, FL 33156-2868

            Business ProfileClub Melia

            Timeshare Resale and Rental Marketing

            Contact Information

            9500 S Dadeland Blvd STE 300

            Miami, FL 33156-2868

            Visit Website
            (188) 857-6862

            Customer Reviews

            1/5

            Average of 32 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            64 complaints closed in last 3 years

            34 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            9500 S Dadeland Blvd STE 300, Miami, FL 33156-2868
            BBB File Opened:
            1/28/2014
            Alternate Business Name
            • Club Meliá by Meliá Hotels International
            Business Management
            • Gema Urbina, Executive Assistanct
            • Diana Feliz
            • Diana Santana, Member Services Representative
            Contact Information

            Principal

            • Diana Feliz

            Customer Contact

            • Gema Urbina, Executive Assistanct
            • Carol López-Calleja
            • Diana Feliz
            • Diana Santana, Member Services Representative
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Timeshares

            Customer Complaints

            64 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            My husband and I purchased vacation timeshare through Melia last year. This year we went in March and had a terrible experience. We regret purchasing this as they made it sound better than it actually Is. We have contacted Melia and MA in which the payments are made through numerous times via email and phone calls and no one gets back to us.We want to know what are options are to opt out of this. The customer service is absolutely horrible beacuse they dont even have any customer service.When you call you get pushed around or told someone will call you back and dont. It has been over a month the last time I sent an email and forwarded 4x within that month and still no answer.My husband called last week and was told a supervisor would call him Back . Still waiting a week later. The program is a joke and we bought due to feeling pressured at the time of purchase.
            Read More
            Read 63 More Complaints

            Customer Reviews

            32 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jorge T

            05/02/2024

            My wife and I have spent >15K for Melia as the sales rep sold us a quality product that has not even come close to what we agreed to. **************** is terrible, the options/points are inflated and its cheaper for us to book ourselves. There is no benefit to the Infinite Black membership and we have used ZERO points/options. Even though they have not spent a cent on our membership, they want to keep all of our money as we want to cancel. Even the support around customer service for cancellation has been a nightmare.

            Club Melia Response

            05/04/2024

            Dear Member.

            We confirm that we have received the information, however, as we verified, you have been in contact with an agent, the last email shared was on 05/01/2024, so we will continue the assistance through your personal email.

            We remain at your service.

            Cordially,

            Members Services.
            Read 31 More Customer Reviews

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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