Business ProfileforA-1 Quality T.V., Inc.

TERRIBLE customer service!! I first filed my claim with ********** to get my dryer fixed on SEPTEMBER 20TH, it is now OCTOBER 23rd and my dryer is still NOT FIXED! Unfortunately ********** protection plan hires this fraud to do the "repairs" for them. He has been to my house multiple times now to "fix" my dryer. After the first visit he closed the ticket without doing ANY WORK at all, he didnt even take it apart to look at it. He told me I would have to call ********** again to let them know its still not working. I thought that was weird, but i called them as instructed, only to find out he closed the ticket without doing ANYTHING, saying it was fixed. So then i had to open another ticket with ********** protection plan. What a joke! I am going on 1 month now without my dryer fixed. He has a stupid rule that I have to call him on friday between 8-9 am, otherwise i wont be confirmed for service that day. Well today i called him at 8:10am to confirm that he would be in ********** today and able to put the ordered parts in my dryer. I asked him what time he was coming and he told me he didnt know yet. I then asked him if he would call me before he headed to my house, which he said he would. Well he showed up at my house when i was heading home from the grocery store. I got a doorbell notification, so i called him to let him know i would be home in 5 minutes. At that time he told me that i would have to reschedule to next friday, another week away, for service then. I asked him if he could wait the 5 minutes which he told me no and then left. I mentioned that he said he would call me this morning when he was on his way and he didnt, of in which he didnt seem to care about at all. I as the customer do what i am supposed to, by calling at 8-9am to confirm for the day, and he doesnt call me when hes on his way like he said he would, and now i'm the one that is out of luck!! TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE!