Business ProfileforHi-Tech Plumbing & Air, Inc.

I called them when a toilet had backed up and I panicked because it was a friend's house I was watching. Their plumber, *****, got to the house the same time the guys replacing the driveway got there. ***** told me there were 3 prices for different augers. I said hold off until we talk to the driveway guys. We all discussed the situation and the driveway guys said the neighbor just had the exact same problem because they had crushed the sewer line at the end of their SHARED driveway when tamping in prep for laying pavers and they were sure thats what happened here. So we, including *****, knew exactly where and why the problem happened. The sewage line was crushed so when we ran showers in the morning, the water overflowed the downstairs toilet. I told ***** specifically to not do anything except clean the water and p*** from the floor with his wet vac because there was no point in augering. When he was done, he came to me with a bill for augering of another $351. WTF?! I had just told him to not do it!!! He said he wasnt leaving until I paid for it and if I had a problem to take it up with the office. I REGRET that I actually paid him. I thought the office would be reasonable because of all the good reviews. I have since disputed the credit card charge for the augering and spoke to an office manager and someone in accounting as well as sent a full explanation in email. The last person I spoke to says he did the work and HE is the reason the blockage was cleared. What?! The blockage was NOT cleared until the next day when a different ******* worked with the driveway guys to replace the section of crushed pipe. All the Hi-Tech guy did was wet vac and SCAM me. This is a really crappy way to do business!!!