Business ProfileforEmpire Medical Training, Inc.

I purchased a membership with Empire for $20,000. The membership was advertised as a $95,000 value with extensive content on anti-aging, functional medicine, and progressive wellness topics, including peptides and hormones.However, upon accessing the membership portal, I encountered numerous issues that significantly deviated from the promised service. Misrepresentation of Membership Benefits: Despite being advertised as a one-year membership with an additional six months free, I discovered that the clock was set to only one year upon activation. This discrepancy resulted in a loss of promised access.Inaccessible Promised Courses: I was assured that the membership included access to cadaver courses, only to find out that I would be required to pay additional fees to attend these courses. Furthermore, the limited availability of all courses, offered only twice a year, severely hindered my ability to utilize the benefits of the membership.Lack of Content: The content provided on anti-aging, functional medicine, and related topics was severely lacking and did not meet the standards promised during the initial sale. This omission rendered the membership significantly less valuable than advertised.Despite expressing my dissatisfaction and requesting a refund before utilizing any services or receiving materials, Empire Medical Training has failed to address my concerns or provide a resolution. Instead, they have ignored my refund request, attempted to placate me with offers unrelated to my grievances, and ultimately DEACTIVATED my membership portal access, preventing any access and charging me while fraudulently denying me access. Empire Medical Training's actions constitute a violation of their own terms and conditions, particularly regarding the money-back guarantee. Despite their detailed terms and conditions, they have failed to uphold their obligations to provide the advertised services and address customer concerns in a timely and satisfactory manner.