This Business is not BBB Accredited
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Saveology.com, LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Saveology.com, LLC's rating include:
- 836 complaints filed against business
- Failure to respond to 35 complaints filed against business.
- 25 complaints filed against business that were not resolved.
- Length of time business has taken to respond to complaint(s).
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||133|
|Billing / Collection Issues||154|
|Guarantee / Warranty Issues||7|
|Problems with Product / Service||430|
|Total Closed Complaints||836|
Additional Complaint Information
Our file contains a pattern of complaints from consumers alleging they have experienced delays receiving rebates processed by Saveology.com, LLC. In some of these cases the consumer has waited several months for the promised rebates. Other consumers allege they did not receive the product ordered on the company's website. Consumers go on to say they have written numerous emails to Saveology but do not receive communications or updates back from the company.
Saveology.com, LLC responds to these complaints by issuing refunds or rebate check.
On, February 26, 2013, BBB sent certified correspondence to Saveology.com, LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
On April 2, 2013, Saveology.com, LLC responded to BBB's concerns. Saveology understands the complaints made against the company in regards to processing and shipping delays and explains that the rebates for products featured on the site will take approximately sixteen (16) weeks to arrive after they have been submitted, as stated on the company's website. Additionally, Saveology states some rebates are delayed due to the inaccuracy of information which was provided by the consumer. If the company does not have the proper information then the rebates may not be able to reach the consumer in the stated timeframe. Further, when it comes to the actual product shipping complaints, the items on the site are not hosted at Saveology headquarters. Saveology acts as a third party to promote the products.
BBB will continue to monitor the complaint activity of the company and update the Business Review as needed.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Saveology.com, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Business ManagementPrincipal: Mr. Michael Morrison (AMBR)Customer Contact: Mr Richard King (Director of Compliance - as of 10/7/14)
Elephant Group, Inc is the parent company for Techie911, Saveology.com, LLC, Qology Direct LLC and Techzilla Technical Services, LLC. A separate BBB review is available for all businesses.
Internet Shopping, Travel Clubs, Television - Cable, CATV & Satellite, Buying Clubs & Group Purchasing Service, Fulfillment Services, Telephone & Television Cable Contractors