BBB Business Review

What is a BBB Business Review?

Consumer Complaints

This Business is not BBB Accredited

Advanced Electrical Solutions, Inc.

Phone: (954) 327-9212Fax: (954) 327-0865

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/22/2015Advertising / Sales Issues | Read Complaint Details
X

Complaint
Will not stop calling my house!
This company has been calling my house daily for over a month. Every time I answer they either hang up on me immediately or as soon as I say "take me off your list".

Desired Settlement
Do not EVER call my house again!

Business Response
First of all... We are not a telemarketer or call individuals for sales. The only way we call a customer is because they provide their information and requests to be called. The Florida Power and Light West Coast Rep, stated that we don't have this customer on the On-Call program. She stated that the number we could have been calling, (XXX) XXX-XXXX, could have been for the previous owner, Miller. I gave her the number listed for the *****, and she stated that FPL doesn't have that number listed as a contact number for the customer. We both believe that the number we were calling may have been linked to another customer. As a side note, we don't call a customer every single day. We make 3 to 4 attempts to contact a customer with the number provided by FPL. If we are unable to contact the customer, then we return the work order. On the work order, it will list the dates, times, and number of attempts. We don't show that we have a work order for this customer in our work queue. In addition, when we contact a customer and they tell us not to call again, wrong number, etc., we notate this on the work order. Finally, we DO NOT call customers and hang up on them.
If you or this customer wishes to talk to us live, please feel free to call our office at XXX-XXX-XXXX and we will gladly provide you with any and all information you need.

Industry Comparison| Chart

Electricians, Home Inspection Service, Electrical Power Systems Maintenance, Auto Electric Equipment

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.