The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Florida and the Caribbean. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Premier Auto Shippers Inc. is in this range.
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Our files contain a pattern of complaints from consumers that allege after transport and upon receipt of their vehicles, they are required to pay 10-20% more than what the contract states and that Premier Auto Shippers Inc. posts their desired transport, but at a higher rate. Consumers further state that in order to receive their vehicles, they must pay what the driver has listed as payment from the broker. Once this increased amount is paid to the transporter, and when trying to receive a refund of monies, they receive rude customer service and are told to refer to the disclaimer which states "They are not liable for any changes in price upon delivery".
Premier Auto Shippers Inc. has not responded to these complaints.
On November 13, 2013 BBB sent correspondence to Premier Auto Shippers Inc. requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
As of March 28, 2014 Premier Auto Shippers Inc. have not responded to BBB's concerns.
BBB will continue to monitor the complaints on file for Premier Auto Shippers Inc. and update the review as needed.