BBB Business Review

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Dream Auto Transport

(786) 398-52399404 SW 125th Pl., MiamiFL 33186http://www.dreamautotransport.com

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Description

Scheduling of carrier for automobile shipping

BBB Accreditation

Dream Auto Transport is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Dream Auto Transport's rating include:

  • 8 complaints filed against business
  • Failure to respond to 5 complaints filed against business.

Customer Complaints SummaryRead complaint details

8 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Delivery Issues1
Problems with Product / Service6
Advertising / Sales Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on Dream Auto Transport

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4 Customer Reviews

Additional Information

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BBB file opened: 03/19/2014
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Attn: Customer Service Manager
Business Category

Automobile Shipping Brokers, Auto Transporters & Drive-Away Companies

Products & Services

Scheduling auto shipper to assist clients

Hours of Operation
Mon: 09:00 AM to 07:00 PMTue: 09:00 AM to 07:00 PMWed: 09:00 AM to 07:00 PMThu: 09:00 AM to 07:00 PMFri: 09:00 AM to 07:00 PMSat: 11:00 AM to 03:00 PMSun: 11:00 AM to 01:30 PM
Refund and Exchange Policy

1. Should customer cancel 24 hours prior to the first available date of pick-up, the deposit is 100% refundable without acquiring any fees.
2. Customer acknowledges that the deposit is non-refundable during the processing time frame of 7 (seven) business days. If after 7 (seven) business days, a carrier has yet to be assigned through Central Dispatch, and/or contracted by any other means to transport the vehicle Customer has the option to cancel the order with a refundable deposit amount of 55% of the total deposit amount paid upon reservation.
3. Once a licensed and insured carrier is assigned through Central Dispatch and/or by any other means to transport the vehicle, the deposit is non-refundable and therefore becomes a cancellation fee.
4. If the vehicle(s) is not accessible to the carrier, and the customer is unwilling or unable to move the vehicle to a proper loading area, the deposit becomes non-refundable and therefore becomes the dry-run fee for the services of the carrier.

Industry Tips
Tips for your move or transporting your car

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.